Verizon allows csrs. You should be able to reach out to them and request one.
Ben Fullerton | Director, Portability Ops | Sinch Voice | 406-532-3603 -----Original Message----- From: Marlin Petre via VoiceOps <[email protected]> Sent: Tuesday, February 10, 2026 2:10 PM To: [email protected] Subject: [VoiceOps] Next steps for a difficult number port scenario Hello, We (a managed VOIP provider) are attempting to port a number for one of our customers. In this particular situation, the LSP is Lingo. Lingo appears to be a reseller for Verizon. Our upstream carrier says the the port is being rejected because the number is either not active or not correct and that I am to retreive a CSR. Lingo's support reps do not even know what a CSR is. When asked why they are rejecting the port, they say that they don't reject ports. So far, I have not been able to get the correct info for this port request. What are my options when the LSP is uncooperative or incompetent? I presume that we need info from Verizon since they are who owns the number? I unsuccessfully tried to contact them. So far everyone involved has been blaming the issue on someone else. I will be glad to hear anyone's suggestions. This is my first time posting here. I've been working in the managed VOIP space for a year or two, and still have a lot to learn. Maybe someone wants to post a Porting Tips 101 :) Regards, Marlin _______________________________________________ VoiceOps mailing list -- [email protected] https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to [email protected] _______________________________________________ VoiceOps mailing list -- [email protected] https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to [email protected]
