We do a generic porting e-mail address that goes to a couple of people. 1 primary, and a backup. At least that way, when the person responsible eventually changes we can just update where the messages go.
On Thu, Sep 18, 2025 at 12:24 PM Carlos Alvarez via VoiceOps < [email protected]> wrote: > The answer is yes, and they all suck in some way. The least suck that > we’re moving to is a distro. Ticketing has advantages for sure, but often > results in problems. Well maybe not often, but just here and there, enough > to be really annoying. > > Hmm, now that I think of it, our ticketing system has easy to configure > rules (Freshdesk). I should make a vendor rule to make a ticket, but don’t > reply, don’t engage, just tell all the staff. Yeah…thanks for making me > think about this! > > On Sep 18, 2025 at 8:51:50 AM, Mike Hammett via VoiceOps < > [email protected]> wrote: > >> When giving email contacts to other carriers or suppliers, do you send to >> a shared mailbox, a distribution list, individual users, or a ticketing >> system? >> >> >> >> >> >> >> >> ----- >> >> Mike Hammett >> >> Intelligent Computing Solutions >> >> Midwest Internet Exchange >> >> DNA Communications >> >> >> >> >> >> >> _______________________________________________ >> VoiceOps mailing list -- [email protected] >> https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ >> To unsubscribe send an email to [email protected] >> > _______________________________________________ > VoiceOps mailing list -- [email protected] > https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ > To unsubscribe send an email to [email protected]
_______________________________________________ VoiceOps mailing list -- [email protected] https://lists.voiceops.org/postorius/lists/voiceops.voiceops.org/ To unsubscribe send an email to [email protected]
