Hey fellow voice operators, Which regulations, laws, etc. require a carrier to collect "know your customer details" before/when a TN is assigned to a subscriber? I need some specific references to cite, if they exist.
The two contexts are 1) numbers assigned for inbound-only service (forwarding or voicemail) and 2) smartphone app based VoIP lines for both inbound and outbound calls (which also support forwarding). Only a proprietary app is supported, no registration from softphones or other devices. Yes, it's the same old "signup friction" versus "doing the right thing" argument. The app supports app store "in-app purchases", and those app stores do not share detailed billing information to use for KYC. We're forced to prompt the user to provide personal information, and some demographics aren't comfortable doing this without a clear reason.
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