contact the PUC
On 10/27/2021 3:38 PM, Mark Wiles wrote:
But there-in is the pain-in-the-butt factor…
Getting an orig customer to call their carrier and report such issues…
“hey, it’s not my problem… the phone call should work… why should I
call ________ (insert carrier name) “Verizon” and sit on hold for 48
minutes to complain about an issue…”
There should be an easier way!
*From:* VoiceOps <[email protected]> *On Behalf Of *Ivan
Kovacevic
*Sent:* Wednesday, October 27, 2021 3:22 PM
*To:* Mike Hammett <[email protected]>
*Cc:* VoiceOps <[email protected]>
*Subject:* Re: [VoiceOps] Calls Not Reaching Us
Apart from the "I ought to fix this, it just ain't right" instinct...
The practical solution is for the caller to open a ticket with their
provider.
You'll go crazy trying to get to the big-carrier engineering team and
to someone who knows how to investigate and solve the problem...
unless they are lurking on this list....
I've pulled much hair trying to right telecom wrongs... and the type
you are running into, is better delegated to the user/caller.
(assuming you are 100% certain it isn't on your end)
Star Telecom - Cloud Communications and Customer Experience Solutions
<https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fwww.startelecom.ca%2f&c=E,1,NMBqwcLyR4mtzioIvPTt2ODYcALzC9JBkNHUouxENPjPwsz6QwnM8lismK-dO4im3iBGweFgZnId9TMOc07CgBb0XdqsmwWl0KXsBCYR3bu6vX94&typo=1>
*Ivan Kovacevic*
/Co-Founder and VP Client Services/
On Wed, Oct 27, 2021 at 3:12 PM Mike Hammett <[email protected]> wrote:
I have a customer saying that they are getting reports from their
customers that they're getting "number is no longer in service"
errors when calling them.
I checked Metaswitch SAS for a number that experienced this issue
and we don't see any inbound attempts from that number. The call
would have come in via a traditional TDM connection to a tandem.
I reached out to the Primary contacts in NPAC for the originating
caller (Comcast). They told me to bugger off and to have the end
user call support. Did I make the wrong move?
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
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Midwest Internet Exchange
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