Yeah, there's so many moving parts to the voice quality equation within
the supply chain, equipment choices, and network engineering that it
would be hard to even scratch the surface in a mailing list thread.
On 6/14/21 12:26 PM, Brandon Svec via VoiceOps wrote:
There are so many places that poor call quality can be introduced that I
suppose someone could write a book about it :)
I do have a general sense that some voice providers, particularly the
largest, do some "proprietary magic" for lack of a better term. For
example, RingCentral explains somewhere that they transmit copies of
your voice packets on diverse paths that are monitored carefully and can
dynamically switch to the best path during a call with little to no
noticeable call quality changes. I always thought that was a pretty
novel and a good idea. I suppose there is a similar reason that Zoom
will tend to work fine where all else being equal another similar
platform will not perform well.
-Brandon
On Mon, Jun 14, 2021 at 9:16 AM Mike Hammett <[email protected]
<mailto:[email protected]>> wrote:
I should add that my initial intent was the voice ecosystem, aside
from the end-users. For those, usually it's one of the things we all
already know.
Why would carrier A have "good quality", while carrier B didn't?
I had a conversation with a customer about quality being more
important than price. A lot of things come to mind right away (such
as diversity, latency, jitter, packet loss, etc.), but I'm looking
for what I don't know.
orrrr
Are there just that many poorly ran companies where the low-hanging
fruit I'm brushing aside is where almost all of the problems occur?
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com <http://www.ics-il.com>
Midwest Internet Exchange
http://www.midwest-ix.com <http://www.midwest-ix.com>
------------------------------------------------------------------------
*From: *"Mike Hammett" <[email protected]
<mailto:[email protected]>>
*To: *"VoiceOps" <[email protected] <mailto:[email protected]>>
*Sent: *Sunday, June 13, 2021 1:11:30 PM
*Subject: *[VoiceOps] Call Quality
I've heard a variety of complaints and concerns over the years about
call quality. How are these quality issues introduced? As long as
pipes and equipment aren't overloaded, where is a quality issue to
come from?
Obviously, the closer you are to the handsets, the less opportunity
there is for issues. What else is there to take into account?
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com <http://www.ics-il.com>
Midwest Internet Exchange
http://www.midwest-ix.com <http://www.midwest-ix.com>
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