I would still check the ALI database because you pay monthly for every
number in it. If the number is not in service, at the very least you're
paying for numbers you're not using.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2021-01-22 12:13 PM, Carlos Alvarez wrote:
Even without the address, the CNAM would have told them the company
name. I will tell the customer that if this happens again, to ask for
much more detail from the police.
On Fri, Jan 22, 2021 at 10:45 AM Mary Lou Carey
<[email protected]> wrote:
I would think that the ALI database would still need to have the
address
associated with that phone number in order for the police to call.
I'd
check the ALI database to make sure the number has been removed if
its
no longer in service. Otherwise you could be getting fined big time
for
invalid ALI information.
MARY LOU CAREY
BackUP Telecom Consulting
Office: 615-791-9969
Cell: 615-796-1111
On 2021-01-21 02:22 PM, Brandon Svec wrote:
That sounds unbelievable. Do you really have evidence that a
damaged
cable somehow pulse dialed 911? I think the issue is something
upstream like what data the PSAP is getting has been spoofed or is
just inadvertently incorrect, for example.
Brandon Svec
On Jan 21, 2021, at 12:08 PM, Dan Mostert <[email protected]>
wrote:
We’ve run into similar circumstances before with ported in
numbers. The losing carrier, either on purpose under the idea of
“left in place dial-tone”, or laziness, leaves a copper PSTN
line configured as the customer still. They also don’t
maintain
their aging copper, so particularly when the cable is wet, short
outs and ends up pulse-dialling 911 for them. Same deal- police
response for an unresponsive / hang up 911, and a
confused/annoyed
customer. In our case, the PSAPs involved see this so much from
the
losing carrier every time it rains, we just educate everyone
involved, and the PSAP / public safety have to deal with it.
I’m
interested in anyone else’s suggestions too.
Dan
From: VoiceOps <[email protected]> On Behalf Of
Carlos
Alvarez
Sent: Thursday, January 21, 2021 3:01 PM
To: [email protected]
Subject: [VoiceOps] False 911 calls and old abandoned DID
We have a customer who has received two calls from the police
because "they" called 911, but they did not. The CLID shown is
NOT
one of theirs, but they think it might have been theirs many
years
ago. The CNAM on that number is their company name. Nobody
answers
the number, and it's with Qwest. Our logs show no calls to 911
from
them.
Any advice on this? It's just two calls at this point, just this
week. They've been our customer for over five years, and this
number has never been on our system.
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