So much this. The more permissive the dialplan, the fewer time-wasting
tickets you field.
On 7/19/2020 10:44 AM, Carlos Alvarez wrote:
We do very permissive dialing. Handsets have a default area code, so
they can do 7 digit dialing if they want. We used to accept a 9+ but
not require it, but about ten years ago dropped that. Funnily enough,
the only problem was a support ticket 1-2 years ago from a long-time
customer, with one employee who couldn't dial out. She suddenly woke
up one Monday forgetting that we dropped the 9+ ten years ago! 1+ or
ten digits is fine for us also. The phone timeouts are set pretty low
so it works fine, and we only get a small number of accidental short
dials because of it.
The 9+ dialing seemed to be causing some 911 misdials, which is why we
removed it as allowable. And that definitely helped. BUT...we still
process 9911 as a 911 call, it's just that people not having to
regularly dial the 9 first has helped stop accidental calls.
We block 411. It's 2020.
On Sun, Jul 19, 2020 at 9:49 AM Mike Johnston <[email protected]
<mailto:[email protected]>> wrote:
On 2020-07-19 11:21, Ryan Delgrosso wrote:
> if there is any pre-9 dialing going on, i just add a 8 digit and 11
> digit check for leading 9s and drop them at ingress and then
both use
> cases are gracefully managed.
Sounds like a form of permissive dialing. Jam digits in, your
translations will sort it out. I like it!
So for example, if I dialed an 8-digit string starting with a 9,
such as...
9-555-2222
...it would strip the 9 and send it out as...
555-2222
...?
And if I dialed an 11-digit string starting with a 9, such as...
9-619-555-2222
...again, it would strip the 9 and send it out as...
619-555-2222
...?
Do you have issues with timeouts, though? Especially in the
7/8-digit
case? However, this new 988 order will require many areas to
convert to
10-digit dialing (including mine), which may make that irrelivent.
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