Thanks Philip. I have two applications: selling our websites to prospects; and helping customers when they have problems.
Selling our websites to prospects: I think I am set up for this correctly now. I am the server and the prospect uses a browser to view my desktop. I can then demonstrate the website on my server desktop to the prospect on the viewer desktop. Helping customers when they have problems: Now I want to see, and operate, my customers desktop to help with their problems without the customer having to set up anything on their computer. I think your last paragraph refers to this but I'm not sure. Can you give me a step by step procedure as to how I set this up. Thanking you in anticipation. Yours Roger -----Original Message----- From: vnc-list-ad...@realvnc.com [mailto:vnc-list-ad...@realvnc.com] On Behalf Of Philip Herlihy Sent: 25 January 2009 12:32 To: vnc-list@realvnc.com; ro...@upperbridge.co.uk Subject: RE: Connecting to a server behind a router Two alternatives: 1) Configure your router to forward any incoming connection using the relevant port (5800 for the web browser connection) to the computer hosting VNC. See www.portforward.com for help with this (and your router's manual!). Most routers provide this facility, although terminology varies: look for "virtual servers" or "port forwarding". If you have multiple machines running VNC, some routers allow you to "translate" the port number, so you can configure port 8000 (say) to route to one VNC server operating on 5800, and 8001 (say) to a different machine, also on 5800, which makes it easy to access several machines on one network via a single router. Alternatively you can set your VNC servers to use different ports (5800, 5801) and route those ports to the various machines. You'd connect using the IP address (e.g.) http://aaa.bbb.ccc.ddd::5801 (not double colon). You may not need this, but it's worth mentioning for completeness. 2) You're using the web browser interface, but if you use the standard server connection (defaults to port 5900) you can achieve a connection if you initiate it in the reverse direction - from the server, instead of to the server. You have to run a "listening" client on the machine at the other end, then use the right-click menu on the VNC tray icon to "add a new client", supplying the IP address. If the client PC is directly connected to the Internet (e.g. by dial-up), or if the "listening" port 5500 is being correctly forwarded by any router at that end, then the connection will be made. This is a useful way of operating for anyone supporting a number of friends or clients who may not have the knowledge or patience to configure routers at their end. HTH Phil, London -----Original Message----- ... Message: 1 From: "Roger Withnell" <ro...@upperbridge.co.uk> To: <vnc-list@realvnc.com> Subject: Connecting to a server behind a router Date: Sat, 24 Jan 2009 19:23:26 -0000 My Server is 192.168.2.2 on my private network. I can connect from the Viewer with http://192.168.2.2:5800 . My static IP address is a.b.c.d What is the address syntax to connect from a Viewer's browser over the Internet to my Server. _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.176 / Virus Database: 270.10.13/1914 - Release Date: 24/01/2009 20:40 _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
