Steve Jorgens wrote:
> Sorry but both suggestions didn't apply. Any other ideas?
>
Having worked with a lot of customers for several years, I've learnt
one thing: always assume our clients/customers to be ultra-stupid. Yes,
this is very scorning and lacks of respect, but after a lot of failures
and unhappy experiences, I finally adopted this attitude and helped me a
lot, sadly to say.
Always think they're not telling what they're seeing, or they're not
doing what they think they are doing (in the assumption that they're
stupid). In other words, *do the test yourself*, if possible. If
that's not possible, *don't trust what they've said* and suggest them a
step by step procedure to lead them do thing (as if they were 5-years
children).
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