Re: 4.0 Client Crashes every few hours

[Alex K. Angelopoulos]

You're not seeing it in VNCViewer because the server is what drops them. The 
IdleTimeout is mentioned in the release notes (release-notes.htm) but most 
importantly in winvnc.html. The GUI config is on the Connections tab for the 
server.  The actual documentation from wincnc.html below; you may way to 
just do a "find" in that page for IdleTimeout since it will be formatted 
more nicely. :)

IdleTimeout=(seconds)
Disconnect idle clients after
An idle client is one which has transmitted no keyboard or pointer events 
for more than a certain length of time. The VNC Server can be configured 
with a threshold, expressed in seconds, after which idle clients will be 
disconnected to conserve resources. If the threshold specified is zero 
seconds then connections will never timeout. The default idle timeout is one 
hour.

Note that pointer and keyboard events received from clients will prevent 
their connection timing out even if the VNC Server is configured to 
otherwiseignore those events (see below).


Nepple, Bruce wrote:
I wish I could find it in the documentation.  Certainly can't find it
on the
vncserver man page, or in any windows vnc viewer documentation, or a
entry anywhere
in the vnc viewer options for a value or some checkbox to disable it.
Not in the FAQ either.
Be nice if you gave us a hint as to WHAT documentation might contain
this tasty tidbit.
Bruce

-----Original Message-----
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 10, 2004 8:23 AM
To: 'Joe Perrone'
Cc: [EMAIL PROTECTED]
Subject: RE: 4.0 Client Crashes every few hours
Joe,
"The client dissappears after about 2 or 3 hours" suggests
that it's simply
the idle timeout on the connections, causing them to be
dropped.  Please
read the documentation for details on select a longer timeout
if required.
Wez @ RealVNC Ltd.

-----Original Message-----
From: Joe Perrone [mailto:[EMAIL PROTECTED]
Sent: 10 August 2004 16:21
To: James Weatherall
Subject: RE: 4.0 Client Crashes every few hours
No, what I meant by checking the Catalyst I mean that I
checked the exact ports on the Cisco Catalyst switch that all
3 pc's are connected to and none of them have any reset
sockets or bad packets.  The client dissapears after about 2
or 3 hours regularly.  The Host is running Win XP and the
clients are W2k professional.
-Joe
-----Original Message-----
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 10, 2004 11:17 AM
To: Joe Perrone
Cc: [EMAIL PROTECTED]
Subject: RE: 4.0 Client Crashes every few hours
Joe,
Please provide more detail regarding VNC Viewer
"dissappearing", such as
how long the viewer had been connected, etc.  Information on the
platforms in use may also be useful.
What do you mean by "the Catalyst ports"?
Please read the documentation regarding shared connections.
There doesn't appear to be anything crashing, from what you've
described, just a connection getting closed.
Wez @ RealVNC Ltd.

-----Original Message-----
From: Joe Perrone [mailto:[EMAIL PROTECTED]
Sent: 10 August 2004 16:06
To: James Weatherall
Subject: RE: 4.0 Client Crashes every few hours
James,
I just confirmed again that the Viewer just disspeared and
both users had "Shared" selected.  No network issues I
checked the Catalyst ports.
Is there a way to make all new connections "Shared" and what
do you think about the crashing?
-Joe
-----Original Message-----
From: James Weatherall [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 10, 2004 9:45 AM
To: Joe Perrone; [EMAIL PROTECTED]
Subject: RE: 4.0 Client Crashes every few hours
Joe,
Please provide more detail regarding VNC Viewer "crashing".
Many users
use the term "crash" when they simply mean that the viewer
has closed,
which is most often caused by network issues.
Wez @ RealVNC Ltd.

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
On Behalf Of Joe Perrone
Sent: 10 August 2004 13:18
To: [EMAIL PROTECTED]
Subject: 4.0 Client Crashes every few hours
Hello,
I have a client (w2k) that controls a server (running XP)
They both
have the latest service packs on them.  The VNC Viewer
app crashes
regularly every 3-4 hours.  I tried it on another
client with the
same results.  Is their a bug in the VNC server or a
service pack
for the VNC server for XP?
Otherwise, perhaps the connection settings we are using are
the problem.  BTW, the old version 3.x version of VNC used in
this exact situation never crashed in this exact environment.
Any suggestions?
Any help would be greatly appreciated as we use VNC clients
every day.
[Using VNC Viewer Version 4.0 6/15/04 build. With
associated 4.0
server. Color level = Low, ]

-Joe
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