Well, I'm starting to get a sinking suspicion that this is the case. I'm curious from others who might have experienced this unauthorized computer message whether JAWS or other screen readers are clear in the message that the issue is an unauthorized computer one. We got at least one message when restoring that had something to do with a song purchased in iTunes but nothing about an unauthorized computer. Also, does iTunes provide a similar message when the backup is being made since to me that is the critical time one should be alerted of this? Once her iPhone was placed in recovery mode at the beginning of our upgrade sojourn, making another backup was not possible.
Finally, if she had set up customized folders such as Accessibility, etc. to hold her related apps, why wouldn't those folders have been restored since to me that should not be tied to an Apple ID and is a configuration issue not an authorized computer one? I would have thought those folder names would be present with nothing in them. If she later downloads the apps again, will those folders get created at that time? Depending on how my above questions are answered, I'll make sure that if I ever give advice about backing up to one's computer using iTunes that I'll include a step about making sure the computer is authorized at the beginning of the process. Thanks so much for your assistance with this. Alan Lemly -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Raul A. Gallegos Sent: Friday, March 14, 2014 3:43 PM To: [email protected] Subject: Re: Unauthorized Computer Effect on iTunes Backup? was RE: Post iPhone Update and Rcovery - Missing Apps Hello. This is very true that if the computer has not been authorized the apps will not be backed up and therefore will not be restored. However there is a warning that you get before. It usually has a continue button. Meaning that if you want to proceed with the upgrade or with the restore that way, you do it knowing that the apps will not be restored. The thing to do in that situation is to cancel the operation, then authorize the computer, maybe even transferring the content from the phone onto the iTunes computer. Then doing a backup, then doing the upgrade. That way if you have to restore, it will include the apps. Based on what you are saying, I think your friend is out of luck with the apps. The nice thing is that any apps that your friend needs to put on there again, even if it is a paid one, will not have to be purchased again as long as the same Apple ID is used. Lastly, do not feel bad, and tell your friend that he or she is not the only one this has happened to. --- Sent from Raul's rectangular glass - 832.554.7285 Please excuse any auto complete or dictation weirdness. On Mar 14, 2014, at 2:06 PM, "Alan Lemly" <[email protected]> wrote: We've now restored my friend's iTunes backup from the computer twice and she still doesn't have the lion's share of her apps and related content such as book downloads for Audible, BARD Mobile, etc. on her restored phone. I'm not ruling out that we might have selected the incorrect backup to restore since there was more than one choice but I think not since she was prompted for the encrypted backup password each time we restored. I called Apple US iPhone Technical Support for guidance on this issue. I was told that if you make an iTunes backup using a computer that hasn't yet been authorized, that any apps associated with your Apple ID which I think would be any downloaded using the phone will not be backed up. I find it incredible that we wouldn't be notified of such a thing at the point of making a backup with iTunes but I'm looking for others' experience on this. Does this make sense? I know how to tell her to check if her computer is not authorized and how to authorize it in iTunes but if that does happen to be the problem, then she'll just have to download all her apps again, set up her customized folders, and download any related content again. I'm just having a hard time accepting that this is what happened with all the care I thought we were taking with backing up her phone. I also was told how to check the available backups on the computer made with iTunes for clarification on dates and times by going into Edit, Preferences, and choosing the Devices tab where available backups with dates and times will be shown. I welcome any comments or suggestions about this issue before we take any more steps. Thanks in advance. Alan Lemly -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Raul A. Gallegos Sent: Friday, March 14, 2014 12:36 PM To: [email protected] Subject: Re: Post iPhone Update and Rcovery - Missing Apps Hi there. You need to make sure and give it enough time after the iPhone reboots from the restore. It is like a two step process. Step number one is for the software to be updated and the settings to be applied. Step number two is for the apps to be copied from iTunes onto the phone. That is what takes the longest because of the number of apps. If you were talking four pages, this could take around an hour. --- Sent from Raul's rectangular glass - 832.554.7285 Please excuse any auto complete or dictation weirdness. On Mar 14, 2014, at 12:11 PM, "Alan Lemly" <[email protected]> wrote: My friend was able to successfully restore her iPhone 5 from recovery mode and get updated to iOS 7.1 and restore her manual encrypted backup from her computer using iTunes. The strange thing is that before she upgraded to iOS 7.1 from iOS 6.1.4, she had 4 pages or screens of apps. After the upgrade, she only has one page of the default apps plus 2 other apps. Previously, she had several customized folders containing her various non-restored apps. I would have thought that her customized folders and all their contents should have been restored from a manual encrypted backup but wanted to see what others thought. I also think the next step is for her to use iTunes to restore her manual encrypted backup again to see if all her apps come back but wanted any ideas. She is especially concerned about her book reading apps and related books in progress as well as her various accessibility apps and related history. Thanks for any comments or suggestions. Alan Lemly -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing [email protected]. Search and view the VIPhone archives by visiting http://www.mail-archive.com/[email protected]/. Reach the VIPhone owner and moderators by emailing [email protected]. Unsubscribe and leave VIPhone by emailing [email protected]. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. 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