hello Alan. First off, yes it's possible to get speech on from iTunes.
Second, if the iPhone has been backed up, then it's safe to proceed with
the update even if it gives you the warning that the world will end and
the phone will be erased back to factory defaults.
As to what causes this, it's really a number of things. I've seen this
when upgrading jailbroken phones to a new software version, or when
upgrading a phone and it skips iOS versions.
Good luck.
--
Raul A. Gallegos
I can't live without y?o?u?. TEA. Bazinga! - Sheldon Cooper
Twitter and Facebook user ID: rau47
On 3/13/2014 11:52 PM, Alan Lemly wrote:
I was trying to help a friend upgrade her phone using iTunes. We first
made sure she was on the latest version of iTunes (11.1.5) and then made
an encrypted backup to her computer. Finally, we chose to download the
iOS 7.1 to her computer so it would be available in case the Apple
servers were busy when we got to the upgrade the next day.
Tonight, we started the upgrade process from within iTunes but at some
point the phone was no longer seen by iTunes which presented a message
that the phone was in recovery mode and would have to be restored before
anything else could be done. The phone was absolutely silent and she was
unable to determine if it was even powered on. Disconnecting it from the
USB cable and reconnecting it did cause the computer to chirp so it was
seeing the iPhone. But when iTunes was restarted, she got the message
again about the phone being in recovery mode requiring a restore in
order to proceed. None of the usual restore from backup options were
available under the iTunes Summary tab and the only option was to select
the Restore button. When this was selected, the next thing spoken by
JAWS was that restoring would erase all of the phone's content and reset
it to factory defaults. This caused us great concern and she decided to
take her phone and laptop to the Apple Store to get their help restoring
her phone.
I suspect that once the phone is restored, the option will become
available in iTunes to restore from the computer backup we made
yesterday. However, the reason we didn't proceed was we weren't sure how
she would be able to respond with the phone when the upgrade shifted to
it as it always does if she didn't have VoiceOver on. I'm trying to
learn from this experience from anyone who might have gone this route
before so I'll know if the process can be completed by someone without
sighted assistance in this circumstance. Does it give you an option to
start VoiceOver when a restore to factory defaults is done? Can
VoiceOver be turned on using iTunes as part of the restore process?
Finally, does anyone have any ideas why the phone went into recovery mode?
I'm confident that she'll get her phone upgraded and restored from the
manual encrypted backup made to her cmputer but I'm really confused as
to why her phone was put into recovery mode as part of our upgrade
experience since I believe we did everything exactly as I did on my
phone a few days ago.
Thanks for any comments I can learn from and use if I ever encounter
this again.
Alan Lemly
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