Sorry Fazil, read one of your later messages first. If you completed setting up Face I d and it's not working maybe ask a sighted person to help you at first, it could simply be that you are not holding the phone correctly. Definitely it will help to turn off attention mode.
From: [email protected] <[email protected]> On Behalf Of Fazil M. Sent: December 30, 2021 7:02 AM To: [email protected] Subject: RE: Issue With Brand New iPhone12? Thanks much, Sieghard. I am sorry, I downloaded Microsoft Authenticator and my Outlook account was blocked and it took me 24 hours to get it resolved. A sighted friend came over and he fixed my Voiceover problem. We had to agree with a two-line text message by saying ok. The dialog box does not stay long enough for me to read the text and hit ok button. So, VoiceOver problem is taken care off and now the new challenge is setting up face ID. I have created it by completing the process 100 percent but it is not working. I, either have done something wrong or I did not complete something yet. Is setting up face ID multiple-step process? Any help is much appreciated. Thanks! From: [email protected] <[email protected]> On Behalf Of Sieghard Weitzel Sent: Wednesday, December 29, 2021 9:16 AM To: [email protected] Subject: RE: Issue With Brand New iPhone12? Hi Fazil, press and hold the side button on the right side and say "Turn on Voiceover" then let go and see what happens. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Fazil M. Sent: December 29, 2021 9:14 AM To: [email protected]<mailto:[email protected]> Subject: RE: Issue With Brand New iPhone12? Yes, Sieghard. Renzia asked my apple ID and Password to complete the process. She is Indian and we communicated in Hindi. She activated the E-SIM and asked me whether she should activate accessibility, I said yes thinking that she meant turning on Voiceover. So now the phone is on and rings when there is a call. I asked a sighted-friend to stop by my place after work and have a look at the phone. Thanks! From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Sieghard Weitzel Sent: Wednesday, December 29, 2021 9:01 AM To: [email protected]<mailto:[email protected]> Subject: RE: Issue With Brand New iPhone12? So is the phone already set up, e.g. did they go through the setup in the store, put in your Apple Id and all that? If so and if the phone has a cellular connection then asking SIRI to turn on Voiceover may indeed work; she may have enabled the side button to bring up the accessibility menu instead of Voiceover directly. Remember it for when you get another new phone in however many years and make sure you always try this in the store to make sure it works. From: 'Candie Stiles' via VIPhone <[email protected]<mailto:[email protected]>> Sent: December 29, 2021 8:37 AM To: [email protected]<mailto:[email protected]> Subject: Re: Issue With Brand New iPhone12? You can press and hold the side button and say start voice over. Hopefully this will work. Sent from my iPhone On Dec 28, 2021, at 9:13 PM, Fazil M. <[email protected]<mailto:[email protected]>> wrote: Voiceover is not available and we are trying hard to get voiceover in order to follow your step-by-step-instructions. Thanks! From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Diane Giannetti Sent: Tuesday, December 28, 2021 4:58 PM To: [email protected]<mailto:[email protected]> Subject: Re: Issue With Brand New iPhone12? What you can do, go into settings, go into accessibility, then go way over to the right keep going until you get to shortcut for it says shortcut before that but it says and you double tap on that and you get all the suggestions you want for short cut VoiceOver is one of them so double tap on that and that will be selected so then you will be able to use your side button to triple click the button three times to turn on and off voiceover. Sent from Diane's awesome iPhone! On Dec 28, 2021, at 6:27 PM, Fazil M. <[email protected]<mailto:[email protected]>> wrote: Hi, Group. Today, I got brand new iPhone12. The girl in the store who processed my order, asked me whether she should turn on accessibility? I said ‘yes’, I thought she meant Voiceover. When I came home, I noticed that Voiceover was not turned on. I pressed Side-button three-times quickly like Home-Button but Voiceover didn’t come up. I tried the side button several times but no avail. The phone is on because it is receiving calls and I am answering those calls on old iPhone. Is there anything else I should try before finding a sighted help? Thanks! -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. 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