hi, Several years ago, I had an iPhone that was not working at all, and Apple accessibility guided me through what they termed a drastic measure to try to repair the phone. This method required the use of iTunes. It essentially reset the device. I am now trying to help my wife with a similarly dysfunctional iPad. I cannot remember what this method entailed. If anyone thinks they know what this approach is, could you please provide me a step-by-step on how to pursue it? The device will be discarded if we can’t get it to work, so there really is no risk in trying just about anything. Thanks in advance, Keith
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