Hello Larry,

I understand what you are saying and would agree if we were conversing about 
this prior to 2016 when manufacturers were to start making TVs accessible to 
the blind. So this is a high end TV that my Husband and I purchased around 
Thanksgiving. The voice guidance (VG) is a poor quality particularly compared 
to the Amazon Elements TV that was released in Summer of 2016. For me the most 
frustrating thing is how much louder the VG is then the regular TV volumeI 
think manufactures need to be held accountable to providing a positive user 
experience including those customers with disabilities. If your thinking was 
applied, then we should not have expectations of Apple iPhones, JAWS, NVDEA, 
and Android. Samsung knows how to build in good accessibility to their phones, 
therefore they need to step up to the plate and provide those of us who are 
blind with a equally pleasant user experience as our sighted counter parts 
receive.

Best,

Terri Hedgpeth

 

From: [email protected] <[email protected]> On Behalf Of Larry 
Lumpkin
Sent: Wednesday, April 8, 2020 6:59 AM
To: [email protected]
Subject: RE: frustrated with Samsung TV built in voice guidance

 

I have to comment on this. After may years of trying to use digital tvs that 
were absolutely inaccessible, I am glad to get a tv that has any kind of voice 
guide that renders it accessible to me. I don’t much care what kind of voice it 
has or how it talks.

 

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
[email protected] <mailto:[email protected]> 
Sent: Wednesday, April 8, 2020 8:23 AM
To: [email protected] <mailto:[email protected]> 
Subject: RE: frustrated with Samsung TV built in voice guidance

 

It is a Samsung Q90 from Fall 2019

 

From: [email protected] <mailto:[email protected]>  
<[email protected] <mailto:[email protected]> > On Behalf Of 
Cedric Green
Sent: Tuesday, April 7, 2020 10:22 PM
To: [email protected] <mailto:[email protected]> 
Subject: Re: frustrated with Samsung TV built in voice guidance

 

What model is the Samsung TV?

 

On Tue, Apr 7, 2020 at 12:18 PM Terri Hedgpeth <[email protected] 
<mailto:[email protected]> > wrote:

Hello all,

Is there an app for controlling a Samsung Smart TV for the iPhone? There are 
more things wrong about the built-in Samsung guidance. It’s to loud, to chatty, 
and either to fast or way to slow. I want to use my iPhone as a remote. 

Hope someone can help.

Best,

Terri Hedgpeth

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