When I tried to listen to it with the description, it played it in Spanish, so 
I ended up just listening to it on my regular TV without any description.

Sent from my iPhone

> On Sep 18, 2019, at 5:44 PM, Larry Lumpkin <[email protected]> wrote:
> 
> Here’s what I got from PBS. It sounds they are still using that accessible 
> dvd menu they were touting a few years ago. I didn’t know what “setup” 
> referred to.
>  
>  
> From: [email protected] <[email protected]> 
> Sent: Wednesday, September 18, 2019 4:15 PM
> To: [email protected]
> Subject: Inquiry
>  
> <~WRD000.jpg>
>  
> Dear Larry,
> 
>  
> 
>  
> 
> Thank you for contacting Customer Support at shop.PBS.org.
>  
> 
>  In regards to request number 25575929: Customer service has learned the Ken 
> Burns: Country Music DVD Item# CMSC654, does have Descriptive Video. The 
> Descriptive Video can be turned on by using the setup menu or by using the 
> remote control AUDIO BUTTON by keep pressing until you get to audio channel 
> (4) and the video will play with the descriptive video.
> 
> We apologize for any inconvenience and thank you for supporting PBS. 
> 
>  
> 
>  
> 
> Should you have any further questions, please reply to this email or call us 
> 24 hours a day, 7 days a week at (800) 531-4727.
> 
>  
> 
> Thank you for supporting PBS.
> 
>  
> 
>  
> 
> Sincerely,
> 
>  
> 
> Peter
> 
> Customer Service Representative
> 
> Customer Support at shop.PBS.org
> 
>  
> 
>  
> 
> If you have additional questions, please visit our online Help Desk.
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
> 
>  
>  
>  
> <~WRD000.jpg>
> 
> ref:_00Dj0Jdpt._5000c1tz4bI:ref
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