Hey Janet, Just a simple question for you…
Have you gone into the Face ID and Passcode section in settings and made sure that Face ID is turned on for Apple Pay? This might solve the entire issue with Face ID not working for you. I hope this solves a small piece of the puzzle. Ed W. > On Aug 24, 2019, at 7:11 PM, janet gross <[email protected]> wrote: > > Sieghard, > That is exactly what I am trying to do, finding out if face id is even > working. I've asked Apple, I'm asking on this list as well. I called my > bank today, and they say there is no reason why face id shouldn't be working > with Apple Pay. Although, the bank did advise me not to have my card > information on the phone unless face id is working. They also advised me to > contact Apple to let them know face id isn't working with Apple pay, but I've > been there and done that, and still no go! Do you have any suggestions how I > can find out what might be wrong with face id, or what I might be doing > wrong? > Thank you. > > Janet > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Sieghard Weitzel > Sent: Saturday, August 24, 2019 9:45 AM > To: [email protected] > Subject: RE: Apple Pay Help Please. > > Then first of all you need to make sure your Face Id works since Apple Pay > requires authentication. > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of janet > gross > Sent: Friday, August 23, 2019 10:22 PM > To: [email protected] > Subject: RE: Apple Pay Help Please. > > Sieghard, > I do have a six digit authentication passcode. I do get the option to enter > my passcode, but I am standing in line with many people directly in front and > in back of me, and I don't want everyone to hear my security passcode. I use > Voiceover, and if I need to hear that, I'm sure others can hear it as well > especially when they are right by me. > Janet > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Sieghard Weitzel > Sent: Friday, August 23, 2019 11:41 PM > To: [email protected] > Subject: RE: Apple Pay Help Please. > > When you say you can't use Face Id, what authentication method do you then > use? Do you even have a passcode set up because if you don't then you can't > use Apple Pay. > > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of janet > gross > Sent: Friday, August 23, 2019 3:36 PM > To: [email protected] > Subject: RE: Apple Pay Help Please. > > Hi Ed, > Oh this is just too frustrating! I did restart my xr phone, I did remove all > my cards from the phone, and I reinstalled one card just to see if this will > work. I will try to use the Apple Pay when I go to the store tomorrow. When > I am in the Apple Pay screen, I only see just my credit card, but not my > debit card. Apple says we should be able to add as many cards as we want, > but I just don't find this to be the case though. I would think if we can > add as many cards, we should be able to use either card we want to. I also > had Apple Cash set up, but now, it is showing as if it has never been set up, > so as of now, I can't use that either. I also can't use face id with this > Apple Pay, so I really don't know what the problem is, or what I might be > doing wrong. I will probably have to call Apple. > I'm sorry you're having this problem as well, but I'm happy to see I'm not > the only one with this problem. Smile! > > Janet > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Ed Worrell > Sent: Thursday, August 22, 2019 9:11 AM > To: 'Carol Pearson' via VIPhone > Subject: Re: Apple Pay Help Please. > > Hey Janet, > > I kind of see what you’re talking about with ApplePay not allowing you to > select a specific card. If you simply don’t want to use the default card it > will not let you. > > I however am seeing it will allow me to utilize all but one card for payment. > I have the Apple Card set up as my default payment card. A Wells Fargo Credit > Card, Wells Fargo Debit Card, and Apple Cash showing up as options. It will > not let me select the Wells Fargo Credit Card as my Payment option. It will > however let me select all of the others. > > I’m puzzled with this one. I would suggest restarting your phone by pressing > the volume up and then the volume down buttons in rapid fire action and then > holding the power button for about 10-12 seconds. This will clear the system > cash and it might fix some of the little gremlins that have appeared. > > I hope this helps and let us know if you have found a solution. > > Ed W. > >> On Aug 21, 2019, at 8:58 PM, Kelly Pierce <[email protected]> wrote: >> >> I anticipated this problem with setting up multiple cards. I decided >> to only use a debit card from one financial institution with Apple Pay >> to prevent configuration problems. Also, if I accidentally used a >> credit card to make a person to person transaction, I could be charged >> a fee compared to being free with a debit card. >> >> I would suggest removing one payment method and seeing what happens. >> If that does not work, then remove all cards and load just one card >> and see if it then is operational. If that does not work, consider >> restoring after all cards have been removed. >> >> Kelly <div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br /> <table >> style="border-top: 1px solid #D3D4DE;"> >> <tr> >> <td style="width: 55px; padding-top: 13px;"><a >> href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=icon"; >> target="_blank"><img >> src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif"; >> alt="" width="46" height="29" style="width: 46px; height: 29px;" >> /></a></td> >> <td style="width: 470px; padding-top: 12px; color: #41424e; >> font-size: 13px; font-family: Arial, Helvetica, sans-serif; >> line-height: 18px;">Virus-free. <a >> href="https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=link"; >> target="_blank" style="color: #4453ea;">www.avast.com</a> >> </td> >> </tr> >> </table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" >> height="1"></a></div> >> >> On 8/21/19, janet gross <[email protected]> wrote: >>> Hi Everyone, >>> I have my Visa credit card linked to Apple Pay, and it has been like >>> that for several months, but I decided I wanted to add my debit card >>> as well, and that I did do, and it showed up in Apple Pay for about a >>> week until I tried to use it in the store, and I couldn't find the >>> debit card in Apple Pay though. I checked the Payment and Shipping >>> on my phone, it shows my credit card as the default, but doesn't show >>> my debit card like it used to, so I tap on add payment method to see >>> if I need to add it again, but even though, it shows up only in the >>> wallet, it shows as unchecked, so I tap on it to check it, and I >>> press the done button, and once again, I look at the debit card, and >>> sure enough it is once again showing up as unchecked. I also had >>> Apple Cash set up, and now it is also showing up as unchecked, and if >>> I tap on it, and press the done button, and check it again, it is >>> showing up as unchecked. I would like my debit and my credit card to show >>> up in the Apple Pay screen so when I make a purchase, I can choose witch >>> card I want to use. >>> My face id also doesn't work when I use Apple Pay. Although, I do >>> have face id turned on for Apple Pay. Any Thoughts? >>> I am using Xr iPhone with the latest iOS. >>> Thank you all! >>> Janet >>> Peace Be With You. >>> >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this list, >>> or if you feel that a member's post is inappropriate, please contact >>> the owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. 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