I agree. I bought the VarioUltra too. Now, 3 cells on it have defective pins, 
and no way of fixing it. Hopefully the Orbit reader line will work out much 
better than the Braille Plus 18. :) 

> On Oct 27, 2018, at 7:24 AM, alia robinson <[email protected]> wrote:
> 
> I guess this answers the question as to whether someone should buy these. I 
> hate this. I got a varioultra, and while I love it there are no options for 
> repairs, so I’m screwed. even hims has made a new display, and forgotten 
> about their old ones. it makes you afraid to buy anything because your device 
> becomes unuseable and the companies either can’t update them, or forget about 
> them for the latest thing! 
> 
> Alia 
> 
> On Oct 26, 2018, at 11:48 PM, Richard Turner <[email protected] 
> <mailto:[email protected]>> wrote:
> 
> VisioBook and Refreshabraille
> 
> Effective immediately, APH will no longer be repairing VisioBooks and 
> Refreshabrailles. The manufacturer has ceased operations and we are unable to 
> acquire the necessary parts for repairs. Please contact Customer Relations at 
> 1-800-223-1839 <tel:1-800-223-1839> (press option 5, then option 1) if you 
> have questions about the repair of any unit that is still under warranty.
> 
> 
> 
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