Mine was set to auto play when it was launched and mute was turned off, but I couldn't hear anything until I pressed the up volume once on my phone. Now it works a lot better.

-----Original Message----- From: Chuck Dean
Sent: Wednesday, April 25, 2018 11:03 PM
To: VIPhone
Subject: Re: Direct Tv Now

When I first got Direct tv on my phone, I couldn't hear anything. One day I hit a volume switch and it played perfectly.
Under settings, then preferences. Their is a switch for mute on launch.
I hope this helps,
Chuck

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