Hi Alia,

If no sound at all is coming out of the iPHone speakers, it's possible some 
dust got caught in the headphone jack, so the phone doesn't know when you 
disconnect the headphones. This is assuming you're using a phone other than the 
iPHone 7. Try inserting and removing the headphones a few times, or blow some 
compressed air into the jack.

Best,
Anna



> On Nov 30, 2016, at 11:18 AM, alia robinson <[email protected]> wrote:
> 
> Thanks, but that’s not it. the external speakers just aren’t working.
>> On Nov 30, 2016, at 11:50 AM, Woody Anna Dresner <[email protected]> wrote:
>> 
>> Hi,
>> 
>> By external speakers, I assume you mean the speakers on your iPhone. If so, 
>> start VoiceOver playing by flicking down with two fingers on the home screen 
>> or some similar gesture, and turn up the volume. Then start some music 
>> playing and turn up the volume. The ipHone changes the volume of whatever is 
>> playing, which is why this works.
> 
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