Hi, I think it might be time to delete the email account and reconfigure it. 
Who knows what’s gummed up, but this should fix your issue.
I hope this helps.

Paul Sandoval
Blind Tech Training
720-620-8007


On Sep 15, 2016, at 8:43 AM, Terri Stimmel 
<[email protected]<mailto:[email protected]>> wrote:

Hello there,

Thank you for the suggestion. I've tried all the suggestions that have been 
offered to me. Nothing has worked. I don't understand what the heck is going on!

I just restarted my phone, and tried to delete the messages again. But they 
won't go away.
If you, or anyone else has any suggestions, I would greatly appreciate hearing 
them. I even tried closing out the Mail app earlier, and then reopening it. 
Nothing that I have tried seems to work. I don't know what to do. I'm extremely 
frustrated!
If I could delete the Mail app and reinstall it, I would try that.

Thank you,

Terri


Sent from my iPhone

On Sep 15, 2016, at 9:30 AM, Woody Anna Dresner 
<[email protected]<mailto:[email protected]>> wrote:

Hi. I would suggest restarting your phone. Sometimes, that makes messages that 
won't normally delete go away.

Best,
Anna

Sent from my iPhone

On Sep 15, 2016, at 6:23 AM, Terri Stimmel 
<[email protected]<mailto:[email protected]>> wrote:


Hi Paul,


Thank you for trying to help me. I appreciate it.


However, that didn't work.

Also, I discovered that one of the messages is not in a thread. It might have 
been at one point, and I deleted the rest of the messages earlier.


Anymore thoughts, or suggestions would be much appreciated.


Thank you,


Terri

On 9/15/2016 5:52 AM, Paul Hunt wrote:
Hello Terri. I suspect that you might have the complete threading turned on. If 
you turn this setting off they should go away. You'll find it in the mail 
settings in the threading section.

On Sep 15, 2016, at 5:42 AM, Terri Stimmel 
<[email protected]<mailto:[email protected]>> wrote:

Hello everyone,


I have an odd problem that has occurred within  mail. I am not sure why
this happened, as it hasn't ever happened before. But I am hoping
someone can tell me how to fix the issue.


I use both my laptop, and my Iphone to check my mail. Usually if I
delete stuff from the laptop, it goes away on the Iphone. Usually the
same thing happens, if I delete stuff from the Iphone.


However, just about an hour ago, or so, I was going through the mail on
my laptop. I deleted about 3, or 4 messages I didn't want.


Well about a half an hour later, I looked at the email on my phone, and
I saw that those messages were still there. I thought that was odd, but
didn't think much of it. I have attempted to delete them a few times
now. But I always get the same message, the messages can not be deleted
and moved to trash.


Has anyone else had this problem?

If so, what can I do about it?

I hope I can do something, because I certainly don't want these messages
hanging around.


Any help, or suggestions will be much appreciated.


Thank you,


Terri

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