Thank you very much. I do try that and still received an error saying the 
iPhone could not be restored. This happened with the old 5s andthe new iphone I 
got that same day. I took the new 6 back for another and will see the folks at 
apple to resolve this.  I did a google search on this prom and it sounds like a 
few others have had a similar experience. 

Sent from my iPhone

> On Sep 24, 2015, at 9:20 PM, Christopher Chaltain <[email protected]> wrote:
> 
> I had this problem on my iPhone 4S. Click the restore button instead of the 
> update button and your phone will be restored to factory settings with IOS 9 
> installed. You can then restore your last backup and sync your content and 
> you'll be good to go.
> 
>> On 09/24/2015 08:00 PM, Brian Albriton wrote:
>> Every had tried to update through iTunes from my backup, it would say
>> backup and restore and each time an error came up unab le to restore
>> pease update and try again.
>> This continued in a circle as it were.
>> When doing the restart through home and power, I got the prompt to
>> plug into iTunes. This did not resolve the issue either.
>> IIt did it with my old 5S and the new phone I got the same day.
>> I finally picked up one  more phone and will be seeing a genius at the
>> apple store.
>> I just wondered if anyone else had a similar experience.
>> It sounded like max may have had the same thing happen.
> 
> -- 
> Christopher (CJ)
> chaltain at Gmail
> 
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