> On 5 Jan 2017, at 22:43, Vincent Massol <[email protected]> wrote: > > Hi Mario, > >> On 5 Jan 2017, at 20:25, Ecaterina Moraru (Valica) <[email protected]> wrote: >> >> Hi Mario, >> >> So each problem should be reported as an individual issue in the >> appropriate component. >> >> You should first check if there are not already opened issues with that >> particular problem (use the search with keywords). For example, these are >> the issues related to PDF Export >> http://jira.xwiki.org/issues/?jql=project%20%3D%20XWIKI%20AND%20component%20%3D%20%22Old%20Core%20-%20PDF%20export%22%20AND%20status%20%3D%20Open%20ORDER%20BY%20priority%20DESC >> >> Regarding questions, it's the same: each topic should have a separate mail >> thread. This way we can assure we stay on subject and the mail can be >> referenced to other users, in case they have the same questions. >> >> The only problem is the quantity of questions you ask and the availability >> of the committers and contributors to answer them, since this is a >> community support. Sometimes it can take a while, especially if there are >> complicated aspects. > > About this last point you should also know that there are some companies > offering professional services around the XWiki open source project. So for > example if your company is interested in a particular feature and needs it in > a given timeframe it’s possible to sponsor the dev of such feature, or get > some professional support (guaranteed response time, etc). > > In case you’re interested see > http://www.xwiki.org/xwiki/bin/view/Main/Support#HProfessionalSupport
Mario, I wonder if you had noticed that the XWiki project offers both community support but also professional support. I’d like to make sure that our users notice the 2 options and thus to make sure they’re visible enough. Could you let me know if you knew that you could contact, for example, XWiki SAS (http://xwiki.com) for paying services around the XWiki open source project? Thanks! -Vincent > Thanks > -Vincent > >> Thanks, >> Caty >> >> On Thu, Jan 5, 2017 at 8:47 PM, Hofstätter Mario < >> [email protected]> wrote: >> >>> Dear devs, >>> >>> over the past few months we have moved over to using xwiki as a >>> replacement for your old sharepoint and mediawiki servers. Meanwhile we >>> have accumulated a list of problems and questions we are unable to solve. >>> Some of which open JIRA bugs might already exist. >>> >>> In my opinion this mailinglist is not suitable for this many questions >>> (needs attachments, screenshots). How may we proceed? Should we create a >>> jira entry for every issue? >>> >>> An extract of some problems (now running 8.4.3): >>> - PDF Export: The pdf misses some elements of the page, for example >>> display of info/warn/error marcros (see your sandbox page info and warning >>> macro examples) and other stuff. Layout has big issues (images cut off, >>> Tables cut off) >>> - Multipage PDF Export: Pdf export collection extension is broken, >>> MultipagePdfExport Space Export extension too. >>> - No image lightbox by default, unclear how to implement it in the wysiwyg >>> editor >>> - Document tree is really cumbersome for normal users (we use currently >>> use some velocity to show children), new children macro insufficient (shows >>> translations and attachment) >>> - DocumentTree Macro "finder" does not work correctly (finds only some >>> pages?) >>> >>> As for just "questions", should be ask each one of them in an separate >>> mail here on the list? >>> >>> Thank you very much, >>> Mario
