Hi Thomas,

Thanks for the quick response. I've enabled this and will see what comes up 
next time this issue occurs.

Thanks,
Harrison

-----Original Message-----
From: users [mailto:users-boun...@xwiki.org] On Behalf Of Thomas Mortagne
Sent: Wednesday, December 23, 2015 9:02 AM
To: XWiki Users
Subject: Re: [xwiki-users] Active Directory / LDAP lockouts

On Mon, Dec 21, 2015 at 6:49 PM, Harrison Lambeth <harrison.lamb...@aexp.com> 
wrote:
> Hey all,
>
> I have an instance of XWiki running that is integrated with Active Directory. 
> 99% of the time, users are able to log in without issues. However, once in a 
> while (every month or two), a user will get kicked off (signed out and their 
> credentials no longer work). After a couple hours, they are able to log in 
> perfectly fine. During this time, other users have no login issues and using 
> a different browser, clearing cookies/cache, etc do not seem to help at all. 
> Additionally, the user can still log into other systems that use Active 
> Directory with those same credentials. It also doesn't look like this is 
> happening because of a password reset as far as I can tell; today a user was 
> locked out but their last password reset was last week some time.
>
> Does anyone have any ideas about what might be causing this, or at least know 
> how to narrow it down to figure out if it's an XWiki issue or if it's 
> something else? I have been poking around through the log files but I haven't 
> been able to see anything out of the ordinary.

The best when it happen again would be to enable debug log (see
http://platform.xwiki.org/xwiki/bin/view/AdminGuide/Authentication#HEnableLDAPdebuglog)
to see in detail what XWiki is doing during the failing authentication.

>
> Thanks,
> Harrison
>
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Thomas Mortagne
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American Express made the following annotations
******************************************************************************
"This message and any attachments are solely for the intended recipient and may 
contain confidential or privileged information. If you are not the intended 
recipient, any disclosure, copying, use, or distribution of the information 
included in this message and any attachments is prohibited. If you have 
received this communication in error, please notify us by reply e-mail and 
immediately and permanently delete this message and any attachments. Thank you."

American Express a ajouté le commentaire suivant le Ce courrier et toute pièce 
jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent 
renfermer des 
renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire 
prévu, toute divulgation, duplication, utilisation ou distribution du courrier 
ou de toute pièce jointe est interdite. Si vous avez reçu cette communication 
par erreur, veuillez nous en aviser par courrier et détruire immédiatement le 
courrier et les pièces jointes. Merci.

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