Becky, On 1/12/16 10:42 AM, McDermott, Becky wrote: > I am integrating Tomcat with the IBM CLM 6.0.1 collaboration tools. Per > IBM's installation instructions, I downloaded and extracted Tomcat 7.0.59 to > my server. > > I am successfully able to start the Tomcat server from the command line using > the batch files provided by the IBM application (C:\Program > Files\IBM\JazzTeamServer_601\server\server.startup.bat). Tomcat starts as > well as all of the IBM CLM applications. > > The problem I'm having is when I try to configure tomcat to run as a Windows > service. I have followed the instructions provided by IBM: > > > 1. Set the environment variable CATALINA_HOME to C:\Program > Files\IBM\JazzTeamServer_601\server\tomcat > > 2. Deleted existing tomcat7 services using: sc delete tomcat7 > > 3. Re-booted the machine
Note that, depending upon how you set the CATALINA_HOME environment variable, rebooting will lose this value. I'm not sure the reboot was necessary. > 4. Installed the new tomcat service from the Tomcat bin directory: > service.bat install tomcat7 > > 5. Configured the service using: tomcat7w.exe > > 1. Clicked "Java" tab > > 2. Cleared "Use default" checkbox > > 3. Added the following path to the Java Virtual machine: C:\Program > Files\IBM\JazzTeamServer_601\server\jre\bin\j9vm\jvm.dll > > 4. Added the following lines to the end of the java Options text field: > -DJAZZ_HOME=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf > -Djava.awt.headless=true > -Dorg.eclipse.emf.ecore.plugin.EcorePlugin.doNotLoadResourcesPlugin=true > -Dcom.ibm.team.repository.tempDir=C:\Program > Files\IBM\JazzTeamServer_601\server\tomcat\temp > -Djazz.connector.sslEnabledProtocols=TLSv1.2 > -Djazz.connector.algorithm=IbmX509 > -Dlog4j.configuration=file:///C:/PROGRA~1/IBM/JazzTeamServer_601/server/conf/startup_log4j.properties > -Xgcpolicy:gencon > -Xcompressedrefs > -Xgc:preferredHeapBase=0x100000000 > -XX:MaxDirectMemorySize=1G That's a BIG buffer. Do you need 1G NIO buffers? A web-based video-editing application? > -Xmx4G > -Xms4G > -Xmn1g What is -Xmn? It's probably not a problem, but I thought I'd point-out something that looks weird. > -DORACLE_JDBC_DRIVER_FILE=C:\Program > Files\IBM\JazzTeamServer_601\server\Oracle\ojdb6.jar > > 5. Cleared the following fields: > > * Initial memory pool > > * Maximum memory pool > > * Thread stack size > > 6. In the Startup and Shutdown tabs, confirmed that "jvm" was selected > for the "Mode" setting > > When I try to start the service from Windows Services, I receive the > following error: > > Services > Windows could not start the Apache Tomcat 7.0 tomcat7 on Local Computer. For > more information, review the System Event Log. If this is a non-Microsoft > service, contact the service vendor and refer to service-specific error code > 4. > > When I look at the Windows Event Viewer, there is an error that corresponds > to the time I tried to start the service: > > The Apache Tomcat 7.0 tomcat7 service terminated with the following > service-specific error: > The system cannot open the file. > > The tomcat log file: tomcat7-stderr.2016-01-12.log contains: > 2016-01-12 08:35:10 Commons Daemon procrun stderr initialized > JVMJ9VM015W Initialization error for library j9gc27(2): Failed to instantiate > heap; 4G requested > > I have contacted IBM support but they have not provided me a solution at this > point. I thought I would submit here to see if it could be a Tomcat service > issue specific to Windows. Here is my host information: > Windows Server 2012 Standard > Processor: Siz-Core AMD Opteron(tm) Processor 8431 2.41 GHz > Installed Memory (RAM): 10.0 GB > System Type: 64-bit Operating System, x64-based processor > > I also submitted a question to an IBM Jazz user forum and was told that the > Windows Event viewer is indicating that the JVM cannot be started because it > cannot find a file that is needed. The user suggested that since my Tomcat > and jvm are installed in "C:\Program Files" that perhaps it is a path issue. > I have checked all paths and have even changed all references to "PROGRA~1". > When I installed the service, I ran the install from a Windows Command Prompt > that I opened using "Run as Administrator". > > Since Tomcat will start fine from the command line batch files, this is > perplexing. Has anyone ever run into this? Is it possible that you have the 32-bit service runner? That would cause the JVM to run in 32-bit mode when you launch as a service. Selecting the JVM DLL directly should definitely select the right JVM (and architecture!) but I'm not an expert on Windows and Windows Services. -chris --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@tomcat.apache.org For additional commands, e-mail: users-h...@tomcat.apache.org
