On 08/30/2017 02:04 PM, John Hardin wrote:
On Wed, 30 Aug 2017, Kevin Golding wrote:

On Wed, 30 Aug 2017 19:54:19 +0100, David Jones <djo...@ena.com> wrote:

That ab...@amazonaws.com address is on this page:

https://aws.amazon.com/forms/report-abuse

Surely you can forward as attachment or either paste in the original headers to provide them enough detail to track down their bad customer.

Stick to copy & paste, the next line on that page says "Please note that we will not open attachments under any circumstance."

I generally forward the original mail as an attachment for evidence, but pull out the website/IP/email address/etc. into the main body of the report.


Same here. I look for special headers that are used to track the sender specifically within that platform. For example, I would make sure these (or similar) are included with the other standard headers:

Message-ID: <0100015e3490f1e2-d4cb2d31-5dc5-449c-b21d-15df26a0b1e6-000...@email.amazonses.com>
X-SES-Outgoing: 2017.08.30-54.240.10.18
Feedback-ID: 1.us-east-1.3zWOylQE8BHZIDKDumStTeJTJb5IHA8tMjgR7Q3udwg=:AmazonSES

--
David Jones

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