On Monday 11 August 2014 at 21:02:38 (EU time), Alex wrote:

> We periodically have users that complain about receiving email they believe
> to be spam, but it looks to be legitimate.

What's your definition of "legitimate" :) ?

My definition of spam is email which is:

 - unsolicited (ie: the user didn't sign up for some newsletter or mailing 
list and then just decide they don't want it any more)

and

 - unwanted (which of course is a pretty vague and personal definition of the 
recipient's in itself).


Sometimes email from people you know personally can fall into the second 
category (!), but I consider this to be solicited, because it's someone you 
have a connection to.

Email from strangers, which you didn't ask for, and don't want, is spam.


Regards,

Antony.

-- 
"Linux is going to be part of the future. It's going to be like Unix was."

 - Peter Moore, Asia-Pacific general manager, Microsoft

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