"Kevin A. McGrail" <kmcgr...@pccc.com> writes: > 1st, I would say to look at > http://wiki.apache.org/spamassassin/DnsBlocklistsInclusionPolicy and > see what changes you are recommending globally.
What's missing is the requirement to effectively address situations, which involves publically-posted contact address (with an SA norm that the address is in the rule output) initial response to complaints, at least by the next business day, preferably with an incident number or similar delisting the offender, or otherwise fixing the problem so that it doesn't recur (if customer's system had been broken into, and is fixed, that's ok, as an example) I have had problems with all 3 points in the past. This is all sort of implied by 'no intent to profit by non-objective treatment' and 'must have clear procedures for listing and de-listing', but it's obviously not adequately implied, because whitelists that don't resolve issues have in the past remained in the ruleset. > 2nd, then what specific DNSBL are you having an issue with right now > that you are asking to be escalated? Right now, I'm not having an issue (partly because I haven't had cycles to pay attention and complain about individual spam mails, I suspect). I have had issues with several places in the past, but they are far enough back that I don't want to drag them into this discussion. I spoke up because the original poster seemed to be having a situation that matched by experience: get spammed by a whitelisted IP address send a complaint to the address of record for that DB time passes, and IP address is not removed from the DB point out the problem in public, calling for removal of that whitelist perhaps have the issue finally addressed In my opinion; this isn't an ok pattern - if a pay-to-list whitelist doesn't handle problems on receiving a simple complaint, it shouldn't be allowed in thd default ruleset. I don't mean to suggest that we require 100% happiness, but it has been clear when I posted specific complaints in the past that my experience was more typical than exceptional.
pgpNOjMIWdOl0.pgp
Description: PGP signature
