On Tuesday 09 February 2010, Ted Mittelstaedt wrote: >Gene Heskett wrote: >> >> Put a valid subject line required into your TOS, mail it to everybody, & >> then do it a day later, bounce it at them if no subject line content. >> They will either jump ship in which case offer to hold the door, or come >> around and do it right in a day or so. > >I have doubts that the offenders can even read at all, let alone >read a TOS or even know what it is. We have customers >who call in for tech support and when I tell them to open their >web browser they don't know what I'm talking about. I swear to >God this is true, I'm not making a joke!
Tell them you aren't really running a school, but there may be computer classes at the senior center, where they make fairly valiant efforts to teach old farts in my age category how to use that spanking new winders box they just bought at Wallies cuz their kids told them to. I think there is an enrollment fee involved for those classes though. >I got a call the other day from a customer who is a dialup >customer who was planning on buying one of those Atom-based >half-a-laptop netbooks and wanted to know how to put a modem on it - >and she was NOT planning on doing this because she was >traveling - she was planning on keeping her dialup as >her main Internet connection at home!! (don't even ask >what she is currently using, just imagine) And old 56k Zoom maybe? They were pretty good modems in their day. I keep one around just in case. >We've got calls in the past from customers who disconnected >service from us (went to some other DSL provider than us) >and wanted to know why their e-mail stopped working (and >expected us to fix it!) Most ISP's will fwd it to the new address, usually for 30 days while they sort that basket of rattlesnakes. Chuckle. Yup, I think I have one such in the neighborhood. Asked me a question about winderz a year or so back, with obviously no ability to grok the language, and about which I know just enough to reach for a linux dvd and fix it. I said, sorry, I don't even know how to turn a windows machine on. They probably think I must be some sort of a twit/arse, but hell, they thought that before they asked for free help. We had already tangled a couple of times because their cats would starve if we didn't feed ours 4x what she can eat a day, 3 or 4 times a day! Gets old, & then a scrap between our fixed pussy, and a froggy tom cost us $200 for stitches & antibiotics 6 weeks back. I have some traps, but apparently that one has seen the patterns, I've caught quite a few cats, but not the troublemaker. But then I am not much of a cat lover, having said on several occasions that it was a shame we had so many cats & so few good recipes... But in this house, I'm a definite minority. ;( -- Cheers, Gene "There are four boxes to be used in defense of liberty: soap, ballot, jury, and ammo. Please use in that order." -Ed Howdershelt (Author) Q: Why don't lawyers go to the beach? A: The cats keep trying to bury them.
