"J.D. Falk" <jdfalk-li...@cybernothing.org> writes: > On Jan 5, 2010, at 10:10 AM, Greg Troxel wrote: > >> Once again I went to returnpath and senderscorecertified's web pages, >> and found no link to an email address to report being spammed by one of >> their customers. > > Is the font size for "Contact Us" and "Support" too small? > > I'll forward your report to the appropriate team.
Thanks. A link like "report spam" in the top bar, alongside "marketers and senders" would help. That should link to a page that gives an email address where one can forward the full offending message, and a way to lookup IP addresses to see if they are still in the database, like other DNSBLS. 'Contact us' is obviously a sales inquiry form, plus as others point out asks for way too much information. And the 'support' font size was in fact too small. I went to the page in good faith (because the 3.2.5 current sa-update rules give the URL) trying to find out how to send a complaint, and I didn't figure it out. Even in the support page it starts out seeming like it's for those who are returnpath customers. The 'report spam' link should be blindingly obvious. The point is that it should be clear to someone visiting your site that you are as interested in getting reports of abuse as in signing up new clients. Right now it's hard to believe that. On the real issue, I find it hard to believe I'm the first one to complain about linkedin invitation spam. Is this really true? Is my supposition that there is some sort of bulk invitation process correct? Do your whitelist membership criteria permit this kind of misbehavior? Where on your website can I find the definitions of what membership in your lists means? I found a pdf under "ISP" about how to query the zones, but it doesn't really answer the listing criteria question. It does say "Query both for inbox placement as both are whitelists for only legitimate permission based senders." in which case it's wrong to list linkedin, as the postgis-devel mailinglist surely did not agree to get invitations.
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