Jason Bertoch wrote:
I've been hit with that response on a number of occasions. However, I've found that if I reply, pointing out their obvious error, I get a positive response. Probably wasted effort, though.
Customer service drones get measured on how quickly they can make the questioner go away, so when someone replies it reflects negatively on them. When that happens enough times, their bosses notice, and they get reeducated or replaced.
Have any of you ever worked in large-scale customer service? It sucks, and there's a LOT of turnover -- which means a lot of newbies making newbie mistakes.
-- J.D. Falk Return Path Inc http://www.returnpath.net/
