Jari Fredriksson wrote:
>
>
> What kind of a forum do you see?
>
> I use this as an email list, straight from my email application. I don't
> use Nabble or Google Groups (whatever those might be..).
>
> Quite convenient. Just subscribe and enjoy.
>
>
I'm trying to view these threads online, it's obvious that this is more
orientated to mailing list users, buy the two minutes effort that they spent
building the online 'forum' type interface. I notice that when you compare
the install base of SpamAssassin which must be in the hundreds of thousands
or more, with the number of support requests being added to this mailing
list, it is clear that most requiring support are intimidated by this alien
way of providing it.
Out of all those people only eight needed support so far today! That's
unbelievable. Somethings wrong here; Very wrong.
Most of the internet community is used to obtaining support from forums, not
mailing lists. Take my control panel provider "DirectAdmin". They have a far
smaller install base, supplying software which is significantly more
intuitive than SA, but they have 413 users currently online on their support
forum and have therefore probably had thousands of support requests today
alone. Can you see what I'm driving at?
I understand that you guys like to work this way and you enjoy what you are
doing, but unfortunately your great skills are being underexposed because of
the lack of a proper forum.
If the forum is done right, it should be able to provide you and the others
with the same features you currently enjoy (ie. the ability to receive
requests and respond by email) while at the same time, catering for the
needs of those (who seem to be the majority), who prefer to work via http.
I wouldn't have interrupted you nice community with this issue, but
unfortunately, when I search for spamassassin support forums online, this is
about the best I can come up with (which I don't think is serving the
majority of the SpamAssassin users... the numbers just don't add up).
--
View this message in context:
http://www.nabble.com/Any-one-interested-in-using-a-proper-forum--tp24697144p24697808.html
Sent from the SpamAssassin - Users mailing list archive at Nabble.com.
