On Fri, 2009-07-17 at 14:41 -0600, Neil Schwartzman wrote: > > > On 17/07/09 4:03 PM, "Neil Schwartzman" <neil.schwartz...@returnpath.net> > wrote: > > > Your assertion that we encountered a block and then switched to a new IP > > netblock is preposterous. We have several ranges and mail streams. You opted > > in and then opted out. OK, in what timeframe? Minutes? Hours? The proscribed > > 10-day CANSPAM limit? A couple of months? > > > > I will ensure you are added to our suppression list and unsubbed from all > > lists, immediately. If our processes are broken, we want to know; I¹ve BCCed > > our CPO in on this. > > Richard, > > I inquired internally, and here is what we understand to have happened. > > You signed up for a Lunch and Learn. You were mailed the information in that > regard. Apparently you were flagged in our systems as having attended the > event. I hate to say this, but if that's what you understand to have happened you have some serious issues with data management. Here is what happened. Injected an address into your web form, injected a dead phone number. Never confirmed opt in, when mail came clicked 'unsubscribe'
> You also indicated you wanted a demo of our tools during your > sign-up. A sales person, Ryan, followed up on the lead with a 1-to-1 email. > He also tried to call the apparently erroneous telephone number you entered > in the form. So, not only have you abused the unsubscribe, you tried to call the number too. Gee, you are very determined spammers dude. > > We have verified the unsubscribe and suppressed your address. > > Let us know if there is anything else we can do to help. Can you supply me with all the address ranges you have so I can add manual blocks for them. Thanks. > Thanks again for bringing this to all our attention.
