Excellent points. I'm glad I'm not a 'common user'...
KLP
On Fri, 12 Sep 2008, Jesse Stroik wrote:
Karl,
Ease of setup and use are not the primary reason for purchasing any
product, IMO.
Yes, but you aren't the common user. Many commercial products *must* have
oversimplified setups if they want the largest possible customer base.
Consider the difference between the primary goals of spamassassin and
arbitrary commercial anti-spam solution:
Spamassassin: To facilitate a community effort with the primary goal of
accurate reduction of spam.
Commercial Product: to sell as much commercial product as possible, with the
goal being either short term profits or long term profits.
A few years ago I bought a groupware that was configured as an open relay out
of the box. When I contacted support about changing the default behavior,
they said that they would lose customers if they configured it securely out
of the box, so they didn't do it.
Is spamassassin the best I've seen and worked with? Absolutely. Does
spamassassin cost more in sysadmin time and require a more competent sysadmin
to properly configure and maintain it? Yes. I've noticed in my own work
with spamassassin, especially under solaris, that more time spent configuring
it resulted in significantly better results.
Best,
Jesse
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