Ray Dzek wrote: > Just as a side note... > > I am a charter customer. I have spoken with their techincal assistance > many times, and at various levels, for myself and on behalf of others I > have tried to assist. They are by far the most incompetent ISP I have > ever dealt with. They only have one answer for everything, which is > reboot your computer and your modem. And god help you if you let them > troubleshoot beyond that. That much doesn't make them much different than most other home-user ISPs. I've gotten the same treatment from Erols, at&t, comcast, and verizon.
Comcast even once told me to reboot my PC and modem when I called and reported that a telco crew had *SEVERED* my underground cable feed with a ditch-witch, and I could see both ends of the cable sticking up out of the trench they left (unfilled) in my yard. After I refused and re-iterated the problem they seemed shocked and replied "wait, someone's been digging, in your yard?".. "Yes, with a ditch-witch, and I can see the shredded remains of my cable line sticking out of it.". At that point it was obvious they didn't even listen to my original statement before asking me to reboot. Even better was the first repair person they sent out (and insisted I be home to meet), didn't have the equipment to work on subterranean cabling... Because of that, I had to make *another* appointment, wait a few days, and meet a different repair person who finally fixed it. There are very few home-user ISPs with any form of clue at all. Charter is merely one of many.
