And when in doubt go to Linux world. Last year everyone was pushing the antispam solution which was just a fancy SA implementation on their hardware, overpriced and pushed back with the exact same support that you are getting here. I think it's because even their support people are in this room (reading anyways).
One of the reps last year explained the benefit of upgrading my SA solution to their canned version for $1k for 10 users, 8k for unlimited (per server). We process email for 100+ domains with an average of 150k emails per day across 4 servers. So in recap I can pay $32k for the same thing that I get now for the cost of 4 Dell 4700 workstations (since we would have to provide those anyways. They also claim an ROI. But I can't see that either. If you are unable to install SA yourself then you're probably better off with a canned solution or hiring a contractor who specializes in the field (which will still run you less than $8k). Most contractors who know SA should be able to have you running in 2 hours, assume they have to build the machine and CPAN is slow that day. Everything else is just ramblings. We'll see what their pushing at Linux world this year... Gary Smith On 5/26/05 9:15 AM, "Kevin Peuhkurinen" <[EMAIL PROTECTED]> wrote: > aecioneto wrote: > >> I post such inquiry to the list because some prospects of mine very often >> tend to compare feature-by-feature (nonse, IMHO) and - thanks to MS culture - >> have doubts about a solution with no helpdesk phone at the "other side of the >> box". >> >> >> > Forgive this little rant, but support for SA is far superior to the > support most companies offer. For instance, I've got NetIQ's Webtrends > Log Analyzer installed. I didn't buy a support contract because the > cost was about $1000 a year and at the time NetIQ had a web based > knowledge base that seemed useful enough. Recently I've had a minor > but annoying problem with Webtrends and I've discovered that NetIQ no > longer makes their web knowledge base available to non-support contract > holders. So now I have the option of either living with this one > irritating issue or paying an outrageous sum of money for a contract. > > If that's not bad enough, I find most support from proprietary software > vendors to be the pits. We have Mcafee's Enterprise Anti-Virus suite > with a support contract. However, I hate calling them because I tend > to have to wait 30+ minutes on hold just to speak to a first level > support person who knows less about the product than I do who forces me > to walk through all the steps I've already done before giving up and > putting me on hold for another 30+ minutes while they try to track down > a second level support person. > > On the other hand, I had a question about SpamAssassin the other day > that I couldn't figure out so I posted to this list. Within two hours > one of the developers had responded. You just can't buy that kind of > support. >
