On Sun, Apr 07, 2024 at 08:40:40PM -0500, Jerry Malcolm wrote: > The problem is that gmail, in particular continues to insist on > putting these in spam folders and (theoretically) discarding some > of them completely. Some of users swear they never get them and
And did you check that claim? When you send your mails to some newly created Gmail account, does it end up in Spam folder? And if it does, what does the text in that grey "Why is this message in spam" box says? Does it say the same thing for some of your users having problems? You'll obviously need some way to reproduce the issue and check if it is fixed, before you can even try fixing it. Also, did you create account at https://postmaster.google.com/ and checked what does it say for your domains after a while how they fare? Also, did you check your mail server logs, are there any temporary (4xx) or permanent (5xx) rejections of your mail traveling to Google? And if so, what do they say? > So... recommendations, please... should I change donotre...@.....com to > something else, and if so, what is the accepted (non-spam-trigger) email Since your current e-mail adress has a high spam score relevance by now, trying to continue using it is not going to help... But do make sure you fix all potential issues (see link below) before changing it, or you'll implicate yourselves as spammers even more. > address to use to still get the point across to not send anything to that > account? People will still reply to those, there is no fixing humanity, so you may as well give up on that. I wouldn't worry too much about that; vast majority of them won't ever read sender e-mail address anyway before hitting reply. Your best bet is to configure your ticketing system to accept messages being sent to that email address, and inject them into ticketing system if you care about streamlining that. > Secondly... more generally, any suggestions on how to crack the gmail code > and make them know we aren't spammers? Sure. Convince the users (or at least a lots of employees and family and friends) to register and click on "not spam" every time it goes into spam and actually read those e-mail and click on links in them. Just like people would do if they were interested in those mails. That will give feedback to train Google. It will still likely take weeks/months of doing that before the reputation starts to change, and that is assuming number of people doing that is significant, and they do not look like sockpuppets. Also, did you read https://support.google.com/a/answer/81126 ? (Yes, there is quite a LOT of things to do, but you do need to do it all if you want Google to recieve your messages) Also, note that Google *likes* their e-mail user share (although not yet monopoly), and would like nothing more than to silo it completely. Luckily market still does not allow them to do that quite yet. Note that it also means that Google is unlikely to want your independent e-mail server easily communicating with their userbase. In fact, they'll love to make it annoying enough for you to give up and move your e-mail over to their paid service, but are still somewhat afraid of government-level antitrust sanctions, so much to their chargrin they can't make it _too_ annoying and thus too obvious... Yet. -- Opinions above are GNU-copylefted.
