I've not been able to report Abuse to Charter for several months now. When I do, I get this clever response saying:
Spectrum> This email address is for reporting incidents of abuse coming from IP addresses registered to Charter Communications. Abuse from IP addresses not registered to Charter Communications should be directed to the registered owners of the IP address in question. The following link should be of assistance in locating the organization responsible for the IP address: http://www.arin.net/whois Thank you, Charter High-Speed Internet Security Team In this case, it was in response to a complaint about Docker probes from 98.152.200.66. So... what happens when I follow their own advice and ask ARIN who really owns this address? Well, let's see: % whois 98.152.200.66 # # ARIN WHOIS data and services are subject to the Terms of Use # available at: https://www.arin.net/resources/registry/whois/tou/ # # If you see inaccuracies in the results, please report at # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/ # # Copyright 1997-2024, American Registry for Internet Numbers, Ltd. # # start NetRange: 98.144.0.0 - 98.157.255.255 CIDR: 98.156.0.0/15, 98.152.0.0/14, 98.144.0.0/13 NetName: RRWE NetHandle: NET-98-144-0-0-1 Parent: NET98 (NET-98-0-0-0-0) NetType: Direct Allocation OriginAS: Organization: Charter Communications Inc (CC-3517) RegDate: 2007-12-18 Updated: 2009-12-11 Ref: https://rdap.arin.net/registry/ip/98.144.0.0 OrgName: Charter Communications Inc OrgId: CC-3517 Address: 6175 S. Willow Dr City: Greenwood Village StateProv: CO PostalCode: 80111 Country: US RegDate: 2018-10-10 Updated: 2022-09-14 Comment: Legacy Time Warner Cable IP Assets Ref: https://rdap.arin.net/registry/entity/CC-3517 OrgTechHandle: IPADD1-ARIN OrgTechName: IPAddressing OrgTechPhone: +1-866-248-7662 OrgTechEmail: publicipaddress...@charter.com OrgTechRef: https://rdap.arin.net/registry/entity/IPADD1-ARIN OrgAbuseHandle: ABUSE19-ARIN OrgAbuseName: Abuse OrgAbusePhone: +1-877-777-2263 OrgAbuseEmail: ab...@charter.net OrgAbuseRef: https://rdap.arin.net/registry/entity/ABUSE19-ARIN # end # start NetRange: 98.152.200.0 - 98.152.200.127 CIDR: 98.152.200.0/25 NetName: NET-98-152-200-0-1 NetHandle: NET-98-152-200-0-1 Parent: RRWE (NET-98-144-0-0-1) NetType: Reassigned OriginAS: Customer: TRANS OCEAN RESOURCES MANAGEMENT (C07223789) RegDate: 2018-10-26 Updated: 2018-10-26 Ref: https://rdap.arin.net/registry/ip/98.152.200.0 CustName: TRANS OCEAN RESOURCES MANAGEMENT Address: 140 S STATE COLLEGE BLVD City: BREA StateProv: CA PostalCode: 92821 Country: US RegDate: 2018-10-26 Updated: 2018-10-26 Ref: https://rdap.arin.net/registry/entity/C07223789 OrgTechHandle: IPADD1-ARIN OrgTechName: IPAddressing OrgTechPhone: +1-866-248-7662 OrgTechEmail: publicipaddress...@charter.com OrgTechRef: https://rdap.arin.net/registry/entity/IPADD1-ARIN OrgAbuseHandle: ABUSE19-ARIN OrgAbuseName: Abuse OrgAbusePhone: +1-877-777-2263 OrgAbuseEmail: ab...@charter.net OrgAbuseRef: https://rdap.arin.net/registry/entity/ABUSE19-ARIN # end # # ARIN WHOIS data and services are subject to the Terms of Use # available at: https://www.arin.net/resources/registry/whois/tou/ # # If you see inaccuracies in the results, please report at # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/ # # Copyright 1997-2024, American Registry for Internet Numbers, Ltd. # % I guess I shouldn't believe my lying eyes... And of course, there's no way to reach a human being to point out that their autoresponder isn't correctly filtering messages... I tried calling the NOC but they said "that's not our department". I can send an email with no address at all and still get this fail.
