On 2/4/2021 9:30 AM, Kevin A. McGrail wrote:

On 2/4/2021 8:59 AM, Jared Hall wrote:
I ported my physical server to a Linode instance and have been trying to get Microsoft to de-list my IP address from their blacklist for four weeks now; ticket SRX1517586366ID.  Four freakin' weeks.

Does anybody here have a better method to get removed from their blacklist?

I love Microsoft's technology and I know some people who work really hard there but they have a massive scaling issue.

If you opened a ticket, that is the method. Did you submit the IPs and then get a follow-up email asking for more information? Did they get you a response on what they planned to do?  It's normally that 1-2-3 step and if you missed the email after the ticket is open for more information, it's not going to move anywhere.


Regards,
KAM

Thanks.  Yes, I went through that process 1, 2, 3, and 4, times now.  I would get a "Mitigation is not possible" response.  Shortly after posting here I did get a message from them saying that they are working with their escalation team.   I got another message a couple of hours ago that it is fixed now and should be replicated in 24-48 hours. Funny thing is, I was getting mail to my Hotmail address fine from my server.  And their SNDS program, which they want you to join, reported no problems with my IP addresses.  We shall see.

Jared


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