On 3/1/18 2:45 PM, David Jones wrote:

On 03/01/2018 01:01 PM, Kevin Viner wrote:

The following text is not SA "advice" nor report.

You should start by consulting who / what gave that text in response to
get details.

Thank you. I did, and they said that they can't give me any more
information. As I explained to them, I'm a professional entertainer with a mailing list of 10,000+. I'm not receiving abuse reports, and everything is
opt-in. So if they are marking me as spam because of a couple complaints
they are receiving, that doesn't seem fair. Not really sure where to go from
here.


If Mailchimp won't help you, maybe it's time to try Contact Contact, EMMA or another mass emailing service that will.


Yes.  Indeed.  Your vendor should be able to check their mail logs and identify which email addresses are being rejected - so that you can then remove them from your list.

(I run a bunch of opt-in email lists off of our own server - Sympa for anyone who's interested - and every once in a while I have to track down complaints, remove people, and get our IP address of various blacklists.  A real pain.  Even more of a pain from sites that provide anonymized bounce reports - one has to then track down the recipient by checking message id's against the outbound mail, and sometimes turn on VERP to narrow things down to an individual. It's all made so much worse by morons who confuse the "spam" button with their "delete" key when using webmail from a big provider. Sigh...)

Miles Fidelman


--
In theory, there is no difference between theory and practice.
In practice, there is.  .... Yogi Berra

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