Hello again.I'm sorry, I only now have time to troubleshoot this further. I'm now running SOGo 2.2.16.
On 01/12/2015 11:40 AM, Thomas Fuehrer wrote:
From what I see in the 'manage-eas listfolders' output it seems that the folders
were never synced -> no or empty metadata for syncCache and dateCache
Try the following:
- Remove the EAS account from your device
- Delete EAS data for your mobile
sogo-tool -v manage-eas resetdevice <userid> <deviceid>
-Recreate the EAS account on your device
I did this but the problems still exist:- No new data on the server is brought to the phone unless the phone also has new data to send to the server as well. (This applies to each data type individually. That is, if I have a new contact on the phone and one on the server, the phone will only get new contacts from the server. Any new calendar entries will not be sent unless I have a new one on the phone as well.)
- No E-mail is visible in the Exchange account on the phone at all, though I can send messages from it just fine.
What else can I try? Here is the data you asked for again after deleting & re-creating the Exchange account:
sogo-tool -v manage-eas listdevices <user-id>
<0x0x27cce90[SOGoCache]> Cache cleanup interval set every 300.000000 seconds <0x0x27cce90[SOGoCache]> Using host(s) 'localhost' as server(s) 35978204218190935978204218190935
sogo-tool -v manage-eas listfolders <user-id> <device-id>
<0x0xac8ed0[SOGoCache]> Cache cleanup interval set every 300.000000 seconds
<0x0xac8ed0[SOGoCache]> Using host(s) 'localhost' as server(s)
Folder Key: 35978204218190935978204218190935+vcard/collected
Folder Name: Collected Address Book
metadata Name: {displayName = "Collected Address Book"; }
Folder Key: 35978204218190935978204218190935+vevent/personal
Folder Name: Personal Calendar
metadata Name: {DateCache =
{040000008200E00074C5B7101A82E008000000000000000000000000000000000000000010000000A00929DB5FDC985E999C7795B0D8E908
= "2015-02-12 19:00:30 +0000"; "163F-54DCF600-3-19441FA0" = "2015-02-13
19:30:00 +0000"; }; SyncCache =
{040000008200E00074C5B7101A82E008000000000000000000000000000000000000000010000000A00929DB5FDC985E999C7795B0D8E908
= 1423767087; "163F-54DCF600-3-19441FA0" = 1423767087; }; SyncKey =
1423767087; displayName = "Personal Calendar"; }
Folder Key: 35978204218190935978204218190935+vcard/personal Folder Name: Personal Address Bookmetadata Name: {DateCache = {"163F-54DCF900-13-19441FA0.vcf" = "2015-02-12 19:02:51 +0000"; }; SyncCache = {"163F-54DCF580-1-19441FA0.vcf" = 1423767024; "163F-54DCF900-13-19441FA0.vcf" = 1423767771; }; SyncKey = 1423767771; displayName = "Personal Address Book"; }
Folder Key: 35978204218190935978204218190935+folderbd6b183442cb7653aa6700003c32c4fc
Folder Name: INBOX
metadata Name: {displayName = INBOX; }
Folder Key:
35978204218190935978204218190935+folder796b183442cb7653aa6700003c32c4fc
Folder Name: Drafts
metadata Name: {displayName = Drafts; }
Folder Key:
35978204218190935978204218190935+foldere4b6183442cb7653aa6700003c32c4fc
Folder Name: Sent
metadata Name: {displayName = Sent; }
Folder Key:
35978204218190935978204218190935+foldere4410721186777536d0c00003c32c4fc
Folder Name: Trash
metadata Name: {displayName = Trash; }
Folder Key:
35978204218190935978204218190935+folder686b183442cb7653aa6700003c32c4fc
Folder Name: Archives/2012
metadata Name: {displayName = "Archives/2012"; }
Folder Key:
35978204218190935978204218190935+folder6d6b183442cb7653aa6700003c32c4fc
Folder Name: Deleted
metadata Name: {displayName = Deleted; }
Folder Key:
35978204218190935978204218190935+foldera16b183442cb7653aa6700003c32c4fc
Folder Name: IMIP
metadata Name: {displayName = IMIP; }
Folder Key:
35978204218190935978204218190935+folderabb6183442cb7653aa6700003c32c4fc
Folder Name: Saved
metadata Name: {displayName = Saved; }
Folder Key:
35978204218190935978204218190935+folderc4ca183442cb7653aa6700003c32c4fc
Folder Name: Templates
metadata Name: {displayName = Templates; }
Folder Key: 35978204218190935978204218190935+vtodo/personal
Folder Name: Personal Calendar
metadata Name: {displayName = "Personal Calendar"; }
Sincerely,
Sean M. Pappalardo
Sr. Networks Engineer
Renegade Technologies
[email protected]
Office: (630) 631-6188
http://www.renegadetech.com
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