On a hunch that there was a malformed messgae in the user's inbox, I went ahead and performed a binary search by moving messages into new folders until I found the culprit. Sure enough, I found one message that was causing the user's issue.
The only thing that jumps out at me about this message is that the Subject header is multi-line and UTF formatted. Is it possible that SOGo can't handle that? FWIW, Thunderbird did display the message correctly. I have a zip of the problem message in case anyone wants to see it. Here's the subject header:
Subject: =?utf-8?B?R2lhbnQgQmFsbCB0byBEcm9wIGF0IE5ldyBZZWFy4oCZcyBFdmUgQmxvd291dCBhdCA=?=
=?utf-8?B?VHJhbnNmb3JtZWQgU3RvbmVyaWRnZSBTaG9wcGluZyBDZW50ZXLigKhCZW5lZml0cyA=?=
=?utf-8?B?Zm91ciBUcmktVmFsbGV5IENoaWxkcmVu4oCZcyBDaGFyaXRpZXM=?=
Chris
On Thursday, January 6, 2011 12:57 PM PST, Ludovic Marcotte <[email protected]> wrote:
On 11-01-06 3:54 PM, Chris Hobbs wrote:
> Still need some ideas on this one... thanks!
You might want to sniff the IMAP session for that user (SOGo <-> IMAP
server). Could be tricky if you don't have a test environment and tons
of traffic.
Regards,
--
Ludovic Marcotte
[email protected] :: +1.514.755.3630 :: www.inverse.ca
Inverse inc. :: Leaders behind SOGo (www.sogo.nu) and PacketFence (www.packetfence.org)
--
[email protected]
https://inverse.ca/sogo/lists
--
This message was scanned by ESVA and is believed to be clean.
Click here to report this message as spam.
http://mx.nhusd.k12.ca.us/cgi-bin/learn-msg.cgi?id=6575228B90.A48D8
--
Chris Hobbs
Director, Technology
New Haven Unified School District
