On 1/4/2011 2:30 PM, brenda wrote:
Hi,
I have been a satisfied user of OO for three years. This week it started to
freeze and I can’t open my OO documents, or make new ones. This started on
Jan. 2nd at 2. pm. My friend had the same problem at the same time and
uninstalled and reinstalled the OO suite.
I am doing that too, and hope it works.
Thank you
Brenda Forster
[Brenda ([email protected]) is not subscribed and probably will not see responses unless
directly copied.]
The timing aspect is interesting, but may not be relevant to the problem (how did you fix it so
precisely? did something call your attention to the time?). If you are using a Windows system, the
most common reason for a silent failure to open documents (that is, no error message) is that there
is an old copy of the soffice.bin process running. If that's the case, use Task Manager to end any
process of that name (which will also end any associated soffice.exe processes). OOo should then
start normally. Uninstalling and reinstalling should not be necessary, though. A simple restart of
your system should also work if you don't want to use the Task Manager.
If this doesn't help, please tell us what operating system and version you are using, and what
version of OOo, as well as any error messages you are seeing.
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