Dear Sender, Thank you for reaching out to us. We appreciate your inquiry and are happy to help. Please see the following information:
If the password‑reset email has not arrived, open a web browser and go to the password reset page at https://password.ionos.com/. Enter your IONOS customer number or one of your registered domain names and select Next. On the following screen you can choose to receive an activation email or an activation code by SMS. If you select the email option, an email containing a link to create a new password will be sent. The link is valid for four hours. If you do not see the email, check the spam or junk folder in your mailbox and, if necessary, request a new email from the same page. To update your contact email address and phone number through the IONOS website, follow these steps: 1. Log in to your IONOS account. 2. Click the Menu item My account in the title bar. 3. On the My account page, select the My customer data tile. 4. In the Contact area, click Edit. 5. Enter the new email address and phone number. 6. When you change the email address, a six‑digit confirmation code will be sent to your current primary email address. Retrieve the code and enter it in the indicated field to confirm the change. 7. Click Save to finish the update. If you encounter any issues with receiving the confirmation code or the password‑reset email, you may need to verify that the email address on file is correct or try the SMS option for the password reset. For further assistance, please contact IONOS Customer Support. We hope this addresses your question and provides the clarification you need. If not, please provide additional details so that we may assist you. If you have any further questions or concerns, please don't hesitate to reach out. Our team is here to help and can be contacted by phone at 1-484-424-7392. Quick tip: You can now use our smart AI chat directly in the Control Panel: Start AI Chat https://login.ionos.com/ Why the chat is worth it for you: * No wait times: You’ll receive immediate assistance. * Direct solutions: Our chat can already resolve most requests, questions, and issues for you fully automatically and reliably. Further information based on your request: 1. Cloud Backup: Updating notification email address https://www.ionos.com/help/server-cloud-infrastructure/cloud-backup/cloud-backup-updating-notification-email-address?utm_source=emailautomatedreply&utm_medium=email&utm_content=ai-email-help-center-article 2. Updating IONOS customer data https://www.ionos.com/help/my-account/change-your-account-details/updating-ionos-customer-data?utm_source=emailautomatedreply&utm_medium=email&utm_content=ai-email-help-center-article Thank you again for reaching out. We're committed to providing you with the best possible support and look forward to helping you further. Best regards, IONOS Team This email was created with the support of artificial intelligence (AI). Contact: https://contact.ionos.com Facebook: https://www.facebook.com/my.ionos X/Twitter: https://twitter.com/IONOS_help_US E-Mail: [email protected] IONOS Inc.
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