On Fri, 11 Jun 2021 10:15:37 -0400
Vikki Bunch <bbvikk...@gmail.com> wrote:

> Good morning
> 
> I help an elderly man at his house daily and he can still use his computer 
> quite well. However he receives emails with attachments that use your app. 
> When he clicks on the attachment it says it has stopped responding. He uses a 
> Mac Desktop and I won’t know his information till I go back down there. I 
> have done a force close on it thinking that might help, it did not I’m sorry 
> to say. It’s not detrimental to have it working just frustrating when he does 
> receive his emails occasionally.
> Thankyou for your time
> Yours
> Victoria bunch


In general attachments sent by email must be Saved to the local disk drive; 
then they should open without problem.  When attached to an email they are in 
"limbo" and don't open.


-- 
Rory O'Farrell <ofarr...@iol.ie>

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