On Sat, 06 Feb 2021 16:12:39 -0500 "Andrew Pitonyak" <and...@pitonyak.org> wrote:
> > I am not certain if Kate has subscribed so I am copying her directly. > > Kate is using a Mac that is 14 years old. The OS is version 10.11.6 > > When AOO is started, it wants to recover her files. But AOO hangs whether she > tells it to recover the files or not (my words, not hers, so I might have the > wording a bit wrong). What it really asks is if it should re-open the > previous windows. This window hangs and she cannot do anything with it. > > So, first question. How can kate start AOO so that it will NOT prompt to > recover files. Note that no data will be lost because everything is saved. > > Kate does not see a lock file in the directory, so there is probably not one. On the AOO-en Forum this is given; I think the solution may be applicable in this case: Q01: How do I correct the following problem?: The application "OpenOffice" was forced to quit while trying to restore its windows. Do you want to try to restore its windows again? A01: This is a MacOS problem, typically created when your computer shuts down unexpecedly, such as battery failure in a laptop, or power failure in a desktop. Depending on your level of MacOS, the message may say "reopen" instead of "restore". Reinstalling OpenOffice will not fix the problem so downloading and reinstalling the application is a waste of your time. Creating a new profile (Q02/A02) for this message is also a waste of your time. Quit OpenOffice. If OpenOffice → Quit is does not terminate the program use → Force Quit → OpenOffice → Force Quit. In Finder use Go (menu) → Go to Folder → ~/Library/Saved Application State → OK. It is probably best to copy the path from this tutorial and paste it into the Go to Folder dialog. Locate org.openoffice.script.savedState in the list and drag it to the trash. Launch OpenOffice. That's a ~, not a -, before /Library. You must include the ~ in the 33-character folder name. A link to the entry on the AOO-en Forum https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=89283&p=420635 And the details are in A01 (Answer 01) But note: I am not a Mac user, so the above suggestion is just a guess on my part. However, I doubt it will cause the computer to explode (much!) Rory > > From the finder window, she is able to open the file, but it seems like it is > running a second copy of AOO. I don't really know if it might really be > "OpenOffice" and not AOO. > > First question, how can she kill that initial window so that it stops coming > up when the computer starts. > > On Saturday, February 06, 2021 14:04 EST, Kate > <katherine.e.pier...@gmail.com> wrote: > Hi, > > My open office program will not save a new file into PDF.. there is a window > screen that keeps asking if I want to re open it or close.. > > I am needing immediate assistance, and could not find your number to call.. > Please have customer support reach out to me so that we can trouble shoot > together. > > Thanks much, > Kate > 505 670-8456 > > Sent from my > iPhone--------------------------------------------------------------------- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > > > > -- Rory O'Farrell <ofarr...@iol.ie> --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
