On 05/06/2020 13:25, Haim Giloh wrote: > Dear Amin, > Thank you so much for your detailed instructions to try to resolve the > malfunctioning of AOO version 4.1.7. > > Because of serious health problems, only today I was able to apply them on > my computer. > > The first three steps seemed to progress correctly. However, I hesitated to > apply the fourth step and delete any false Registry issues. The scan of the windows registry by Wise Registry Cleaner Free revealed >1785 problems, "22 of them unsafe to be deleted". The list of problems is as > follows, but those 22 are not specified > > ActiveX/Components 611 > Software paths 34 > Application paths 174 > File types 328 > Firewall settings 12 > User MRU lists 474 > Uninstaller 103 > Shared DLLs 12 > MUI cache 34 > Invalid context menu items 3 > >Please instruct me how to continue/
> Sincerely, > Haim Giloh On Fri, May 29, 2020 at 2:52 PM Amin Jacek Pędziwiater <aminanima...@aol.com.invalid> wrote: > > First of all uninstall AOO using special program (I suggest Revo > Uninstaller Free). During uninstallation, remove all the remains > (registry entries, folders). > > Secondly, in Control Panel settings select Folders and in available > options select "Show hidden files and folders". > > Thirdly: Run Windows Explorer to see and navigate the files and folders > that are on your disk. > Open (by mouse click) the disk view C:\, further open the folder "Users" > and open your user folder under the name you are logged into Windows. > Then open the folder "AppData" and further on "Roaming" and this folder > contains the folder "OpenOffice". Select it and right-click "delete" > from the menu. > > Fourth: Use some program (I suggest Wise Registry Cleaner Free) to > thoroughly scan the system registry and fix any errors automatically. > At this stage, you can set up a new Apache OpenOffice installation > hoping it will be correct and clean from errors. > > Now my note about AOO's cooperation with Windows 10: Win 10 has a > built-in Windows Defender protection program, which sometimes (I had > such a case) blocks some access and operation (read-write) functions > when the program is not running in Administrator mode. This applies to > the temporary AOO file "soffice.bin" and if you have trouble saving the > OO file, open the Windows Defender tab in the system settings and then > select "Operations". (or "Action") and check "Allow" for the blocked > file. > > You can download the programs I mentioned ( Revo Uninstaller and Wise > Registry Cleaner) from the sites that make them available by using a > search engine in your web browser. > The AOO installation package of course I recommend to download from the > official OpenOffice.org website. > > ------ Original Message ------ > From: "Haim Giloh" <gilo...@gmail.com> > To: users@openoffice.apache.org > Sent: 5/29/2020 12:14:06 PM > Subject: Malfunctioning and fatal error of AOO > > >From: Haim Giloh <gilo...@gmail.com> > > > >I am not a computer expert; > >English is not my mother language. > >Computer OS: Windows 10. > >Present AOO version: 4.7.1 > > > >Writing, editing, saving and opening of saved files with AOO has become > >impossible. > > > >Details: > >1. On opening AOO, > >a. Most times, *NOT* the first AOO window, *‘Open Office 4’ * is displayed > >*,* but the second one, *OpenOffice Document Recovery’*. > > > >b. Sometimes the ‘Open Office 4’ window is displayed correctly. On > >the following > >page, where choosing an option for writing, after 20-30 sec, AOO switches > >suddenly to the second window. > > Hence, writing and saving a file became impossible. > > > >2. The second window, *‘OpenOffice Document Recovery’* : > >On the first row, a statement appears: “Due to an unexpected error, AOO > >crashed. all the files you are working on will be saved”, etc. > > > >3. The *‘Start recovery’* window > >On clicking *OK*: > > > >a. If recovery was successful, clicking *‘Next’, *returns correctly the > >empty page for writing. However, it switches automatically back to the > >second window, as described in section 1b. above. > > > > Hence, a vicious cycle is created. > > > >b. If recovery failed, clicking *‘Next’* returns a new window that states: > > > >“void_this call framework::AutoRecovery: implts_ collectActiveViewNames > >(structframework:: Autorecovery:TDocumentInfo&) need at document, at the > >very least". > > > >The consequence of the impaired functioning: > >writing, saving and opening of files stored on the computer is impossible. > > > >Trial to solve the problem: > >Unsubscription and reinstalling AOO. It did not solve the problem. > > > > > >Please instruct me or help me otherwise to get AOO working correctly > again. > > > >Sincerely, > >Haim Giloh > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org > For additional commands, e-mail: users-h...@openoffice.apache.org > >
