There have been a number of reports on the forum about a recent Windows
10 upgrade causing problems with AOO (and apparently with other software
as well).
Please see if
https://forum.openoffice.org/en/forum/viewtopic.php?f=15&t=94690#p451449
provides any help.
On 06/09/18 08:58, Marilyn Burkle wrote:
Hi,
I have been a happy OpenOffice user for many years (when Office and Excel were
no longer preinstalled on personal computers), until now.
I purchased a Dell laptop with Windows 10 in early February 2018. I updated to
OpenOffice 4.1.5 at that time or shortly after. I have several spreadsheet
files I use and update regularly. None of them gave me a problem until
mid-August. I was gone from my laptop from August 4th thru 19th.
My largest spreadsheet file is the one I work on the most. This spreadsheet
contains 5 sheets. The first sheet is the largest – using columns A to W and
16,886 rows. When I resumed working on this spreadsheet in mid-August, I was using
a filter on 3 columns. The file began crashing during data entry into a cell,
while making an edit to data, changing a font color, saving the file, etc. It
would usually let me work for about 15-20 minutes before crashing the 1st time.
Just before crashing, the cell pointer would act erratic – it would come & go
from the screen, it would fail to open a cell, the font color options box would
open up empty, and other weird stuff. Several times, I gave it some time to see if
it would settle down. When I thought it had, I would click ‘Save’. It crashed
immediately each time, without saving. I would return to OpenOffice, recover the
file, and get back to work – each time having to redo work I had just done. I
would also have Family Tree Maker open. Sometimes, but not always, I would have
MicrosoftEdge open to familysearch.org. OO would crash with and without
familysearch being open. Family Tree Maker was not affected. I have used an AOC
monitor, with an HDMI cable, for additional screen space since early February.
I tried researching my problem on the Community Forum without success. I
deleted the user profile; copied my data sheet by sheet into a NEW file; I
renamed the file, etc. Not helpful.
My Dell laptop came with McAfee preinstalled. Its free 6-month trial expired
in early August. I thought this might be interfering, so I inactivated it as I
already had a subscription to Webroot. I had Geek Squad troubleshoot my
computer for malware, viruses, etc. They removed McAfee, uninstalled and
reinstalled OpenOffice to no avail. They reinstalled Windows 10 last week. I
brought my laptop home and it crashed while opening a file in OpenOffice last
night. A message popped up saying I could open a read-only copy of the file or
a copy of the file as I did not have rights. I opened a copy of the file.
Before I could even give it a name, it crashed. When I reopened OpenOffice, it
had an unnamed file to recover. It failed to recover. The click ‘Next’ to get
an error report has failed to provide an error report since mid-August.
Since mid-August, when I go to ‘Help’, ‘Check for Updates’, I get the following
report: Check for Updates; Status – Checking for an update failed; Description –
Error reading data from the Internet. Server error message. Options: ‘Help’ or
‘Close’. ‘Download’ & ‘Install’ are pale and unactionable. ‘Help’ gives me a
lesson on downloading – which is useless.
Geek Squad reinstalled OpenOffice several times today. They tried their best
to get rid of the unnamed file that kept showing up to be recovered. They
suggest I abandon OpenOffice and buy Excel.
I got on my old Samsung laptop with Windows 7 last night. When I went to Help
and checked for updates, there were updates available. No error message.
However, when I started the update from version 3 to 4 a full-sized screen
popped up with an 877… # to call for immediate resolution of a whole list of
issues including the removal of porno files, salvaging saved files, etc. The
mouse was inoperative, so we took a picture of the screen and held the power
button down to crash the laptop. The laptop functioned OK for my husband
today, but I haven’t checked the status of the update to OpenOffice.
Please inform me on the following:
1) Does OpenOffice have problems with Windows 10?
2) Is OpenOffice infected with malware and/or a virus?
3) Is anyone else with Windows 10 having this same crashing issue?
4) Is anyone else having error messages when checking for updates?
5) Why doesn’t OO generate an error report when I click Next?
6) Is there a way to fix these issues?
7) Why did OO act OK til now?
I appreciate your time and attention to the above.
Marilyn T Burkle
859.533.2068 (not a morning person)
Sent from Mail for Windows 10
Cheers
--
David Robley
"The situation is grave," Tom said cryptically.
