On Wed, 15 Feb 2017 17:46:16 +0800 "Peter May" <peterm...@bigpond.com> wrote:
> Hi, > > I have had Open Office installed on my desktop computer for several years and > I have just started to have major problems. > > I have Windows 7 64-bit installed. > > Whenever I open Office Works, it almost immediately crashes and goes to > ‘Document Recovery’ page. I have uninstalled and re installed many times, but > no improvement. > > I actually have Open Office installed on my laptop computer, and have > absolutely no problems. On the desktop, if I can get the program to stay open > for a little while, it times itself out – “Microsoft Visual C++ Runtime > Library” – saying it has timed out. > > I realise my explanations are a bit sketchy, but can anyone suggest what > might be the cause of this. A week ago it was working OK. > > kind regards > > Peter May > > peterm...@bigpond.com > Start TaskManager (Ctrl Shift Esc) and kill any "soffice" processes shown on TM's "Processes" tab (Details tab on Win 10). That may be sufficient to stabilise OO - such "soffice" processes can be left after a crash or an over-hasty close down of OO and the computer. If that doesn't help, do it again (just to check there are no new left-over "soffice" processes, then, without starting OpenOffice, try renaming the OpenOffice user profile. Details of the User Profile for various operating systems are given in https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426 If you are using Windows close OpenOffice and the Quickstarter. Open File Explorer. Copy and paste %appdata%\OpenOffice\4 in the File Explorer Address Bar and press Enter. Rename the "user" folder - "user.old" is a good choice. Start OpenOffice. Reinstallation of OpenOffice does _NOT_ generate a fresh user profile; this is to respect and preserve customisation long time users of OpenOffice might have. When the user profile has been renamed, OpenOffice will generate a new profile with default values on next startup. -- Rory O'Farrell <ofarr...@iol.ie> --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscr...@openoffice.apache.org For additional commands, e-mail: users-h...@openoffice.apache.org
