Hello, My MacBook Pro hard drive crashed causing me to loose the software on my laptop and I no longer have the disc due to a Houston flood. Is there anyway to retrieve my information or anything for me to receive a new disc or product key?
Thanks, Michelle Ngome | Networking Guru <http://michellengome.com> *Book: *Network, Navigate & Nurture <http://www.networknavigateandnurture.com>* - *Available on Amazon *Podcast*: Networking With Michelle <https://itunes.apple.com/al/podcast/networking-with-michelle/id981392584?mt=2> - *Available on iTunes* *Follow: *@MichelleNgome <http://www.instagram.com/michellengome> *Phone:* 713.298.5851 ---------- Forwarded message ---------- From: Support Tier 1 <fsosupp...@fullsail.com> Date: Mon, Jun 22, 2015 at 9:27 PM Subject: RE: Product Licenses: Microsoft, iWork & iLife [ ref:_00Dd0e12r._500U0L2WsT:ref ] To: "investin...@gmail.com" <investin...@gmail.com>, "mng...@fullsail.edu" < mng...@fullsail.edu> Hello Michelle, Thank you for contacting Full Sail Online support! Below you will find a summary of your issue and the steps to resolve it: • You contacted us today in regards to having lost some of your original software due to a computer crash • Unfortunately due to the time you were a student, the software you listed would have been sent as a physical copy. Since they were sent sealed directly from the manufacture, we would not have license information on file • In regards to Microsoft Office, there are free alternatives you can use in place of this program: **Alternatives to Microsoft Office** **Open Office**: https://www.openoffice.org/download/index.html **One Drive**: https://onedrive.live.com/ **Google Docs**: https://docs.google.com/ We hope the information above provides a satisfactory resolution. However, if you continue to experience issues or other technical concerns, please do not hesitate to contact us by replying to this email or calling us directly. We are available every day from 8am to 2am EST. **Support Contact Info** Email: fsosupp...@fullsail.com Phone: 877-437-6349 Twitter: @fsosupport Help Center: http://studenthelp.fullsail.edu Thank you, and have a great day! --------------- Original Message --------------- From: Michelle Ngome [mng...@fullsail.edu] Sent: 6/22/2015 9:17 PM To: fsosupp...@fullsail.com Subject: Product Licenses: Microsoft, iWork & iLife Hello, My MacBook hard drive recently crashed and Apple suggested that I contact the school to obtain licenses to restore the programs on my laptop. I would like to know if these is possible and how we can proceed to have me up and running completely. Student: 0003788075 Programs: Microsoft, iWork, and iLife Thanks, Michelle Ngome <http://www.michellengome.com><http://michellengome.com>Michelle Ngome< http://www.michellengome.com>.com Marketing Consultant & Speaker (713) 298-5851 Be well, Sarah Fitzpatrick | Tier 1 Support Specialist ref:_00Dd0e12r._500U0L2WsT:ref
